Leasing Associate

AION • North Wales, PA

2d

About The Position

Under the direction of the Property Manager, the Leasing Associate helps maximize property occupancy by generating qualified traffic, building relationships in the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The role includes sales and marketing, leasing administration, resident support, and maintaining property and leasing-office standards. The associate must be available for resident functions, community events, and rotating weekend and holiday shifts.

Requirements

• High school diploma or equivalent; college education preferred.
• Valid driver's license.
• One year of customer service or sales experience, or relevant education.
• Familiarity with Fair Housing Laws and leasing compliance.
• Strong computer skills, including Microsoft Office (Word and Excel).
• Excellent verbal and written English communication skills.
• Ability to walk apartments and grounds, including steps and stairs.
• Ability to occasionally lift 20 pounds or less.
• Availability to work weekends and holidays on a rotating schedule.

Nice To Haves

• Experience with RealPage.

Responsibilities

• Conduct leasing activities, respond to telephone inquiries, tour apartments and amenities, follow up with prospects, and coordinate move-ins.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans, including outreach related to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings and maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
• Inspect apartments with new residents at move-in and complete the required paperwork.
• Support the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate.
• Collect, accurately process, and report application fees, security deposits, rents, and other fees.
• Enter prospect and resident data into Entrata accurately and promptly; keep files, desk, and leasing area organized.
• Comply with Fair Housing regulations, local and state regulations, and other laws applicable to property guidelines and occupancy standards.
• Inspect market-ready units and models each morning.
• Assist with planning and preparing resident functions.
• Walk the property to assess curb appeal and overall appearance.
• Assist with monitoring and directing service operations to help ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and maintain a courteous, professional attitude toward all customers.
• Maintain availability for resident functions, community-affiliated events, and weekends.
• Maintain leasing office standards and perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED