Leasing Associate

RPM Living • Orlando, FL

2d • Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role handles lease signing and acts as a landlord on behalf of property owners. The position is based on site, primarily in an office setting, with occasional work outdoors. A flexible schedule is required, with weekday, evening, and weekend hours as needed to meet business needs.

Requirements

• Associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Microsoft Office skills.
• Property Management Software skills.
• Ability to work a flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Nice To Haves

• A valid driver’s license.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospective residents and schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects using guest cards in Lead Management Software, assist with applications and deposits, and follow company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for Community Manager approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ paperwork signatures, and provide community orientations.
• Help maintain an active social media presence for the property.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Complete sales activities, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up as necessary.
• Use marketing strategies within the marketing budget and plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Support resident retention by planning resident functions, attending after-hours functions, and acting as a host as needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree