Leasing Assistant - Bilingual (English/Spanish)

ACC Management Group • Madison, WI

1d • Onsite

About The Position

Seven Oaks is seeking a friendly, organized, customer-focused Leasing Assistant in Madison, Wisconsin. The role supports daily leasing and property management operations, helps prospective residents through the application process, conducts property tours, and maintains accurate resident records. The position serves a diverse resident population and contributes to a welcoming community.

The Leasing Assistant works with the Community Manager to process applications and support resident relations. The role also involves marketing the property, coordinating lease paperwork, responding to prospects and residents, maintaining confidential files, and following company policies and fair housing laws. This position has no supervisory responsibilities and operates in a professional office environment. Travel to assigned properties, trainings, and meetings is required.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours, including availability for later hours or Saturdays as needed.
• Ability to prioritize work and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and able to work as part of a team.
• Ability to work independently under tight deadlines.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned property locations using personal transportation and periodically attend trainings and meetings arranged through the Corporate office.

Nice To Haves

• Bilingual in English and Spanish.
• Experience with Section 8 housing programs.
• Experience with Section 42 affordable housing programs.
• Previous leasing or property management experience.

Responsibilities

• Ensure properties and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects and answer their questions promptly.
• Follow up with interested applicants regarding their eligibility status.
• Conduct showings of vacant units.
• Market properties using current tools and trends, ensuring materials are up to date and compliant.
• Greet walk-in visitors during open office hours and respond to their needs, questions, or complaints.
• Help prospects complete applications and work with the Community Manager to process applications and determine eligibility.
• Address resident concerns and maintenance requests in a timely manner.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Maintain strong resident relations and uphold company and community policies.
• Assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and other professionals serving the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergencies to the Community Manager promptly.
• Maintain resident files and confidential information securely and in compliance with company policies and fair housing law.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned properties’ descriptions and classifications.
• Stay current on and adhere to fair housing laws and ACC Management Group policies and procedures.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months, with company matching contributions and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED