Leasing Agent (Affordable experienced)

Capstone Careers•Dallas, TX

About The Position

The Leasing Agent performs sales and leasing activities to support the community’s revenue and occupancy goals. The role includes greeting and qualifying prospects, conducting tours and apartment showings, processing applications and screenings, preparing lease and move-in documents, and helping ensure a smooth move-in and lease-signing experience. The Leasing Agent also inspects apartments before move-in and coordinates outstanding work with the maintenance team. The position monitors market and competitor conditions, supports occupancy through marketing plans and community programs, and uses online marketing tools and resident or employer outreach to attract prospects. The agent uses on-site property management software to track availability, leasing activity, prospect and resident data, and demographic information. Additional duties include maintaining show quality in the community and leasing areas, following up with prospects and new residents, supporting lease renewals, and responding promptly and courteously to resident and client or owner concerns. The employer offers competitive market pay plus commissions. Continued employment following an offer is contingent on satisfactory criminal-history and drug-screening results.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Attention to detail and a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time-management skills.
Strong computer skills.
Availability to work weekends.
Satisfactory criminal-history record check and drug-screening results as conditions of continued employment following an offer.

Responsibilities

Conduct sales and leasing activities, including greeting and qualifying prospects, touring the community, showing apartments, processing applications and screenings, preparing lease and move-in packages, and supporting move-ins and lease signings.
Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to sustain occupancy.
Follow community policies concerning concessions, specials, and other occupancy programs.
Design and execute marketing activities, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track apartment availability, traffic and leasing activities, resident and prospect data, and demographic information.
Maintain show-quality standards by inspecting marketing areas and tour routes, communicating upkeep needs, merchandising show units and amenities, and preparing the leasing office for daily activity.
Follow up with prospects and new residents through emails, notes, cards, calls, or other contacts to support leasing decisions and satisfaction.
Support lease renewals by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time.
Respond courteously and promptly to resident and client or owner questions and concerns; resolve problems or document and convey requests to the appropriate people.
Promote a positive image of the apartment community and management company.