Leasing Agent - Publix Apartments

Blanton Turner•Seattle, WA

2d•$23 - $25

About The Position

As a Leasing Agent at Publix Apartments, you will start a career in property management and serve as a key point of contact for prospective and current residents. The role combines customer service, sales, marketing, resident relations, property operations, and administration. You will help lease and renew units, support resident satisfaction, and contribute to the operation of the property. The position is scheduled Tuesday through Saturday, 9 a.m. to 6 p.m., for 40 hours per week.

Requirements

Ability to multitask and prioritize workload to meet deadlines.
Passion for customer service and a self-driven approach.
Computer literacy and proficiency with productivity software, including MS Office, SharePoint, and Google Docs.
Attention to detail and strong organizational skills.
Exceptional communication and interpersonal relationship skills.
Experience working with the public in a retail or sales environment.
Friendly demeanor and a good sense of humor.

Nice To Haves

Prior leasing experience preferred.

Responsibilities

Comply with Fair Housing Laws and Landlord-Tenant Laws.
Deliver a positive customer experience to support new leases, renewals, and resident, tenant, and prospect satisfaction.
Represent the property positively to prospective residents and the public, including conducting property tours.
Assist with marketing, lead tracking, customer surveys, resident-retention follow-up, and market surveys.
Advertise available units through Craigslist and other media.
Meet leasing goals and track results.
Promote the properties’ social media channels.
Assist with implementing a lease renewal strategy.
Attend leasing, marketing, and management meetings as required.
Position signage and marketing collateral strategically, including through neighborhood outreach.
Use leasing systems to organize and streamline processes.
Complete the leasing process, including unit walk-throughs, evaluating credit and application outcomes, and completing leasing documentation.
Establish and maintain positive relationships with residents and the community.
Manage the package system so carriers and residents can deliver and receive parcels safely and efficiently.
Maintain professionalism when interacting with staff, residents, tenants, and vendors.
Identify the needs of residents, tenants, and coworkers and respond promptly.
Communicate regularly with residents, coordinate resident events, and conduct satisfaction surveys.
Clean models, touch up vacant units, and prepare apartments before move-in.
Respond quickly and appropriately to emergencies.
Keep the workspace, office, and leasing path tidy and organized.
Learn and follow applicable safety and quality-control measures, and understand emergency resources.
Maintain physical and digital files for residents, vendors, and projects.
Communicate effectively with residents, company employees, managers, and vendors, verbally and in writing.
Update leasing software with leads and tours, and guide residents through the move-in process.
Help track, prepare, and execute move-ins and move-outs.
Work on special projects as needed.