Leasing Agent - Publix Apartments

B-T Washington • Seattle, WA

1d • Onsite

About The Position

The Leasing Agent at Publix Apartments is an entry point into property management, serving as a representative of the organization and engaging with prospective and current residents. The role combines customer service, sales, marketing, leasing, resident relations, property operations, and administrative work. The agent helps manage the customer experience, support leasing and renewal goals, maintain resident satisfaction, and contribute to the operation of the property.

The position is scheduled Tuesday through Saturday, 9 a.m. to 6 p.m., for 40 hours per week. The stated wage is $23–$25 per hour, with eligibility for leasing and renewal bonuses.

Requirements

• Ability to multitask and prioritize workload to meet deadlines.
• Passion for customer service and self-motivation.
• Computer literacy and proficiency with productivity software, including MS Office, SharePoint, and Google Docs.
• Attention to detail and strong organizational skills.
• Exceptional communication and interpersonal relationship skills.
• Experience working with the public in a retail or sales environment.
• Friendly demeanor and a good sense of humor.

Nice To Haves

• Prior leasing experience is preferred.

Responsibilities

• Comply with Fair Housing Laws and Landlord-Tenant Laws.
• Own the customer experience to support new leases, renewals, and resident, tenant, and prospect satisfaction.
• Present a positive image to prospective residents and the public while leasing and conducting property tours.
• Assist with marketing implementation, sales-lead tracking, customer surveys, resident-retention follow-up, and market surveys.
• Advertise available units through Craigslist and other media.
• Meet leasing goals and track results.
• Promote the properties’ social media channels.
• Assist with implementing a lease renewal strategy.
• Attend leasing, marketing, and management meetings as required.
• Position signage and marketing collateral strategically, including through neighborhood outreach.
• Use leasing systems to organize and streamline processes.
• Complete the leasing process, including unit walk-throughs, evaluating credit and application outcomes, and completing leasing documentation.
• Establish and maintain positive relationships with residents and the community.
• Manage the package system so carriers and residents can deliver and receive parcels safely and efficiently.
• Maintain professionalism when interacting with staff, residents, tenants, and vendors.
• Identify and clarify residents’, tenants’, and coworkers’ needs and respond promptly.
• Communicate regularly with residents, coordinate resident events, and conduct resident satisfaction surveys.
• Clean models, touch up vacant units, and prepare apartments for move-in.
• Respond quickly and appropriately to emergencies.
• Keep the workspace, office, and leasing path tidy and organized.
• Learn and follow applicable safety and quality-control measures and understand emergency resources.
• Maintain physical and digital resident, vendor, and project files.
• Communicate effectively with residents, company employees, managers, and vendors, verbally and in writing.
• Update leasing software with new leads and tours and track residents through the move-in process.
• Help track, prepare, and execute move-ins and move-outs.
• Work on special projects as needed.

Benefits

• Eligible for leasing and renewal bonuses.
• 100% employer-paid medical, dental, and vision coverage for employees.
• Short- and long-term disability insurance.
• Life insurance.
• Employer-matched 401(k).
• PTO plan and holidays.
• Generous parental leave and family medical leave.
• $75 monthly cell phone stipend.
• Free parking.
• Community involvement.
• Happy hours and team events.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed