Baytown- Bilingual Leasing Agent

KPM•Beach City, TX

3h•Onsite

About The Position

KPM is seeking a proactive, personable Leasing Agent to support leasing and resident services. The position combines sales and hospitality: the Leasing Agent is often the first point of contact for prospective residents, conducts tours, follows up on leads, processes applications, and helps current residents have a positive experience and renew. Bilingual English and Spanish skills are required in the Baytown role to serve a diverse clientele and assist with leasing communications and documents. The role also supports marketing, resident outreach and events, property presentation, and office operations. The Leasing Agent maintains accurate records in property management systems, helps ensure units and shared areas are ready for showings, routes service requests, and assists with lease and renewal paperwork in compliance with applicable requirements. The posting describes the role as full-time, hourly, non-exempt, commission-eligible, and on-site.

Requirements

High school diploma or equivalent.
At least one year of experience in sales, leasing, hospitality, retail, restaurants, customer service, or another customer-facing role.
Fluency in English and Spanish for the Baytown bilingual role.
Strong written and verbal communication skills and a professional phone and email presence.
Ability to build rapport, ask for the sale, and follow up persistently without being pushy.
Basic computer skills, including email, calendars, and Microsoft Office or Google Workspace.
Strong organization and attention to detail when processing applications, leases, and records.
Availability to work Saturdays and occasional evenings during peak leasing season; the posting also describes flexible availability for weekends and evenings as needed.
Valid driver's license and reliable transportation.
Ability to walk properties and tour units multiple times daily, including stairs; operate a golf cart; occasionally lift up to 25 pounds; sit or stand for extended periods; and work outdoors in Phoenix summer heat during tours and outreach events.

Nice To Haves

Prior multifamily leasing experience.
Working knowledge of Yardi, Entrata, RealPage, or comparable property management software.
Familiarity with Fair Housing requirements and the Arizona Residential Landlord and Tenant Act.

Responsibilities

Greet walk-in prospects, answer calls and online leads, and schedule appointments.
Conduct property, model, available-unit, and amenity tours; match prospects with suitable floor plans.
Follow up with leads by phone, text, and email, and work toward leasing and conversion goals.
Assist bilingual applicants and residents in English and Spanish, interpreting or translating leasing documents as needed.
Process applications, including income and credit screening, verification, and approvals in coordination with management.
Prepare and execute leases, addenda, renewal agreements, notices, and related paperwork.
Maintain accurate guest cards, traffic logs, leasing activity records, and conversion data in property management systems.
Conduct competitor market surveys and report on pricing, specials, and concessions.
Contribute photos, video, and content for social media and listing sites, and support local outreach and leasing promotions.
Help plan and staff resident events and community outreach activities.
Keep models, the tour path, and the leasing office ready for showings.
Welcome new residents and complete move-in orientations and paperwork.
Conduct renewal outreach and follow up on lease expirations.
Receive service requests, route them to maintenance, and follow up on their resolution.
Assist with resident communications, packages, and general office coverage.
Walk vacant units to check market-ready condition and note curb appeal, safety, or maintenance issues.
Maintain files and support administrative tasks as needed, including compliance with Fair Housing law.