Lease Up Service Supervisor - Liberty Lane - Hampton, NH

Greystar Management Services•Hampton, NH

2d•Onsite

About The Position

The Lease Up Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet Greystar standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine upkeep, diagnoses defects, and completes repairs in accordance with company policies, safety standards, and applicable codes. The position oversees the apartment make-ready process, including pre-move-out inspections, preparing maintenance punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work. It also establishes appearance standards for community spaces, inspects work completed by service team members and contractors, maintains supplies and tools within budget guidelines, and carries out preventative maintenance. The supervisor supports budgeting for routine maintenance and capital projects, cost-control efforts, and community safety compliance. The role also provides responsive, respectful customer service to residents and team members. Work may involve local routine travel and a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively while supporting company management, serving as a first point of contact, and answering questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires working on sealed HVAC systems, testing system pressures, or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete work orders from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and quality checks.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, buildings, market-ready units, and common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractor, vendor, and service-provider work to verify it meets quality standards, scope, and specifications.
Maintain adequate inventories of spare parts and maintenance materials, and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures.
Assist the Community Manager with budgets for regular repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure MSDS sheets are current and accessible, and maintain awareness of OSHA and other safety requirements.
Respond to residents and team members respectfully and efficiently, answer questions, and address maintenance complaints and work orders with urgency.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.