Assistant Community Manager - Liberty Lane - Hampton, NH

Greystar•Hampton, NH

3d•$28 - $30•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reports, invoice processing, rent and other payments, bank deposits, account reconciliations, and financial recordkeeping through property management software. It also supports resident satisfaction, lease enforcement, move-outs, owner relationships, and leasing and marketing activities. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and coordinates daily operations in accordance with company policies and procedures.

Requirements

At least 1–3 years of relevant residence-life and/or property-management experience demonstrating skills in community operations, sales, marketing, customer service, financial records and reporting, revenue generation, and team coordination.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain manager approval; code charges; and coordinate related communications.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and promote satisfaction and retention.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospective residents, gathering information using a Guest Card, showing apartments and models, closing leases, obtaining lease deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and a lifetime fertility-benefit reimbursement of up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.