Assistant Community Manager - Liberty Lane

Greystar Management Services•Hampton, NH

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations, using property management software to record and report community financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, eviction procedures, move-outs, vendor coordination, and owner relations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations. The role may also support leasing and marketing activities. The work is based in an office environment with frequent potential exposure to outdoor elements. It requires access to all areas of the property and amenities, handling weights up to 20 pounds independently and up to 50 pounds with assistance, and may involve local travel and occasional travel for business or training. The hourly range is $28.00–$30.00. The role may be eligible for bonus programs. Benefits described for full-time employees include medical, dental, vision, disability and life insurance; paid time off; onsite housing discounts subject to availability; paid sabbatical; 401(k) company match; paid parental leave; fertility benefit reimbursement; employee assistance; and additional insurance, legal, charitable giving, and other benefits.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and reconciling accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to protect system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in compliance with Company policies and procedures.
Assist with the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to owner requests.
May assist with leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, obtaining lease deposits, and helping with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.