Lease-Up Leasing Consultant

Avenue5 Residential, LLC • Austin, TX

23h

About The Position

The Lease-Up Leasing Consultant coordinates apartment rental activities, move-ins, move-outs, and lease renewals. The role interacts directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. It also supports resident relations, property presentation, leasing administration, and general property operations while complying with company policies and applicable laws.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently, prioritize effectively, and act with urgency in a fast-paced environment.
• Ability to relay technical concerns quickly, accurately, and with adequate detail.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience.
• At least one year of previous residential leasing experience.
• Experience with Yardi Voyager or an equivalent system.

Responsibilities

• Provide responsive, empathetic customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and deliver renewal documentation to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property-tour appointments.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team to ensure apartments are ready.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during occupancy by ensuring requests are handled promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to needed repairs.
• Assist with processing resident work orders and ensure work is completed in a timely manner.
• Provide clerical support as needed, including answering calls, filing, and processing property invoices.
• May assist with planning and implementing resident activities to increase retention.
• Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Competitive pay.
• Generous time-off plan, including 10 paid holidays and a community service day and birthday holiday.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED