Lease Up Intake Specialist

Conifer Realty LLC • Swedesboro, NJ

6d • $25 - $26 • Onsite

About The Position

The Lease Up Intake Specialist is a temporary, onsite role at Riverstone Commons in Swedesboro, New Jersey. The position converts appointments set by the Outbound team into completed, document-ready intake files for the Compliance team. The Specialist is responsible for show rate, intake completion rate, and document quality at hand-off. This is not a file-approval or outbound-calling role; Compliance makes final eligibility determinations, and Outbound Coordinators handle cold calling and list management.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in affordable housing intake, property management leasing, social services intake, or a comparable document-heavy interview role.
• Working knowledge of LIHTC or HCR program eligibility basics, including income calculation, household composition rules, and asset disclosure.
• Strong interviewing skills and the ability to navigate sensitive financial conversations with applicants from varied backgrounds.
• Meticulous attention to documentation detail.
• Comfort using Yardi, OneSite, MRI, or comparable property-management software.
• Ability to commute reliably to the Nassau County property.

Nice To Haves

• Associate’s degree.
• HCCP, TCS, COS, or other affordable-housing compliance certification.
• Prior lease-up experience.
• Experience working under verification, agency-overlay, and lender-driven file deadlines.

Responsibilities

• Complete 4–6 household intake interviews per day, or 20–25 per week, with each interview lasting 60–90 minutes.
• Prepare for interviews by reviewing lead notes in the CRM, printing intake packets, and preparing checklists tailored to likely household income sources.
• Interview households and collect identification, household-composition information, income and asset documentation, and program-specific certifications.
• Prepare and quality-review files for 30–45 minutes per file before handing them to Compliance.
• Follow up for missing documents within the 72-hour window, spending approximately 20–40 minutes per file.
• Maintain a clean, organized onsite intake space and preserve applicant confidentiality.
• Hand off only complete, Compliance-ready files and track and report missing-document aging daily.
• Coordinate with the Outbound team on the same day when appointments are missed or rescheduled so appointment slots can be backfilled.
• Participate in the daily 15-minute pipeline standup hosted by the Community Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED