Lease Up Intake Specialist
About The Position
The Lease Up Intake Specialist works onsite at Flagstone Point in Clarksboro, New Jersey, as a key conversion point in the lease-up process. The role turns appointments booked by the Outbound team into completed, document-ready intake files for the Compliance team. The Specialist is accountable for appointment show rates, intake completion rates, and the quality of documents handed off to Compliance. This is an eight-week, 40-hour-per-week temporary assignment paying $25.00–$26.00 per hour, with no benefits for the temporary position. The Specialist conducts household intake interviews, prepares and reviews applicant files, follows up on missing documentation, and coordinates appointment changes with the Outbound team. The position does not make final eligibility determinations, which are owned by Compliance, and does not perform cold calling or list management, which are handled by Outbound Coordinators. The role reports to the Community Manager at Flagstone Point.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in affordable housing intake, property management leasing, social services intake, or a comparable document-heavy interview role.
- Working knowledge of LIHTC or HCR program eligibility basics, including income calculation, household composition rules, and asset disclosure.
- Strong interview skills and the ability to navigate sensitive financial conversations with applicants of varied backgrounds.
- Meticulous attention to detail when handling documentation.
- Comfort using Yardi, OneSite, MRI, or comparable property-management software.
- Ability to commute reliably to the Nassau County property.
Nice To Haves
- Associate’s degree.
- HCCP, TCS, COS, or other affordable-housing compliance certifications.
- Prior lease-up experience.
- Experience working under verification, agency-overlay, and lender-driven file deadlines.
Responsibilities
- Complete 4–6 household intake interviews per day, or 20–25 per week, with each interview lasting 60–90 minutes.
- Prepare for interviews by retrieving lead notes from the CRM, printing intake packets, and creating checklists tailored to households’ likely income sources.
- Interview households and collect identification, household composition, income documentation, asset documentation, and program-specific certifications.
- Prepare and quality-review files for 30–45 minutes per file before handing them off to Compliance.
- Follow up for missing documents, allowing 20–40 minutes per file, and pursue them within the 72-hour window.
- Maintain a clean, organized onsite intake space and preserve applicant confidentiality.
- Hand off only complete, Compliance-ready files and track and report missing-document aging daily.
- Coordinate with the Outbound team on the same day when appointments are missed or rescheduled so appointment slots can be backfilled.
- Participate in the daily 15-minute pipeline standup hosted by the Community Manager.
Benefits
- The temporary position is explicitly stated to have no benefits. The broader company description mentions ongoing training and development, 13 holidays, 15 days of paid time off, a 401(k) with company match, medical insurance, HSA, dependent care flexible spending account, dental insurance, vision insurance, company-paid life insurance, short- and long-term disability insurance, and a wellness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
