Lease Up Intake Specialist
About The Position
The Intake Specialist is an onsite, temporary role at Apartments at Three Bridges in Flemington, New Jersey. The position converts booked appointments into completed, document-ready intake files for the Compliance team. The specialist is responsible for appointment show rates, intake completion, and the quality of documentation handed off to Compliance. This is not an eligibility-approval or outbound-calling role; Compliance makes final eligibility determinations, while Outbound Coordinators handle cold calling and list management. The engagement is eight weeks at 40 hours per week, with two additional positions needed. The role reports to the Community Manager. Compensation is $25.00–$26.00 per hour. The posting describes the temporary position as having no benefits. The specialist conducts household intake interviews, prepares and reviews files, follows up on missing documents, maintains applicant confidentiality, coordinates with the Outbound team about appointment changes, and participates in a daily pipeline standup.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in affordable housing intake, property management leasing, social services intake, or a comparable document-heavy interview role.
- Working knowledge of LIHTC or HCR program eligibility basics, including income calculation, household composition rules, and asset disclosure.
- Strong interview skills and ability to navigate sensitive financial conversations with applicants from varied backgrounds.
- Meticulous attention to documentation detail.
- Comfort using Yardi, OneSite, MRI, or comparable property-management software.
- Ability to commute reliably to the property; the posting also refers to commuting to the Nassau County property.
Nice To Haves
- Associate’s degree.
- HCCP, TCS, COS, or other affordable-housing compliance certifications.
- Prior lease-up experience.
- Experience working under verification, agency-overlay, and lender-driven file deadlines.
Responsibilities
- Complete 4–6 household intake interviews per day (20–25 per week), with each interview lasting 60–90 minutes.
- Prepare for interviews by reviewing CRM lead notes, printing intake packets, and preparing household-specific checklists based on likely income sources.
- Conduct interviews and collect identification, household composition, income and asset documentation, and program-specific certifications.
- Prepare and quality-review each file for 30–45 minutes before handing it off to Compliance.
- Follow up to obtain missing documents within the 72-hour window, allowing 20–40 minutes per file.
- Maintain an organized onsite intake space and protect applicant confidentiality.
- Hand off only complete, Compliance-ready files; track and report missing-document aging daily.
- Coordinate with the Outbound team on the same day when appointments are missed or rescheduled so appointment slots can be backfilled.
- Participate in the daily 15-minute pipeline standup hosted by the Community Manager.
Benefits
- The posting states that this temporary position has no benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
