Learning & Talent Development Consultant - Process Improvement
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning & Talent Development Consultant within PNC's Human Resources organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Downers Grove, IL or Birmingham, AL. This role focuses on leading end-to-end process improvement for learning & talent solutions, applying systems thinking, and partnering horizontally across HR and business lines to co-create innovative solutions. The role also involves establishing shared operating rhythms, governance, and elevating measurement and analytics to operate like an AI startup. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice To Haves
- Certifications are often desired.
Responsibilities
- Lead end-to-end process improvement for learning & talent solutions—map workflows, surface root causes, and redesign for speed, quality, and scalability.
- Provide horizontal connectivity to teams who are structurally organized vertically by line of business, to ensure we're connecting dots and finding efficiencies across all teams.
- Lead cross-functional teams on a variety of special projects, to ensure progression toward improved efficiency.
- Apply systems thinking to connect people, process, data, and technology—identify operational bottlenecks and engineer cross-functional operational efficiencies.
- Partner horizontally across HR, business lines, and enabling teams to co-create innovative solutions, align priorities, and accelerate adoption through change management.
- Establish shared operating rhythms and governance that oversee “how we work” across the function—standardize practices, reuse assets, and unlock synergies across programs and teams.
- Elevate measurement and analytics—define outcome-based KPIs, improve data pipelines/quality, and run AI-enabled experiments so the function ultimately operates like an AI startup, not a legacy pre AI team.
- Consults, curates, designs, develops, facilitates and/or advises on learning and talent development solutions that fulfill business objectives.
- Provides career development guidance to employees and counsels managers regarding learning and talent strategies and best practices.
- Partners with business and HR leaders to establish, monitor and measure learning and talent priorities.
- Collaborates with internal and external stakeholders to deliver effective initiatives, leveraging skills in project management, consultation, instructional design and technology.
- Develops and executes testing, deployment and communication plans, and maintains learning and talent solutions.
- Drives innovation by applying current trends, improving tools, and fostering a growth mindset.
- Facilitates conversations with senior leaders using data driven insights to assess skill development needs.
- Enables employee achievement and career journeys through program management delivery and navigation of PNC tools and resources.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
