ASP - Learning Specialist

International SOS

4d • Remote

About The Position

The Learning & Development Training Specialist delivers virtual training and coaching tailored to adult learners while aligning with client expectations and Aspire’s service standards. The role focuses on facilitating Aspire’s curriculum remotely, including new-hire, specialty, ongoing, and client-specific training, as well as providing post-training support. The Specialist is accountable for ensuring participants successfully certify in accordance with company standards, processes, and procedures.

The position coordinates training logistics, administers assessments and LMS activities, maintains training consistency, and works with internal stakeholders and clients to improve learning effectiveness. It also supports new hires as they transition to live calls and collaborates with Quality to incorporate call and email trends into training and coaching.

Requirements

• At least three years of experience leading, coaching, and supporting a team in a supervisory or management capacity.
• High school or secondary school education.
• Ability to communicate in English verbally and in writing in a polished and professional manner.
• Ability to work a flexible and adaptable schedule to meet learners’ needs.
• Skilled in adult learning principles, classroom management, and learner engagement.
• Excellent presentation, facilitation, and coaching skills.
• Ability to maintain a professional presence in communications and workplace demeanor.
• Ability to thrive in a fast-paced environment and adapt to evolving customer needs.
• Ability to collaborate and coordinate with stakeholders, management, and peers.
• Ability to adapt style and methods to diverse learner needs, communicate clearly, solve problems creatively, and manage escalations effectively.
• Comfort with virtual platforms, LMS, and training tools.
• Working knowledge of MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Visio.
• Must have a dedicated, quiet, private workspace free from distractions.
• Must have reliable high-speed uninterrupted internet meeting minimum company standards.
• Ability to sit at a desk for extended periods, at least eight hours per day, while operating a computer and telephone headset.
• Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Clear, polished, professional verbal and written communication and active listening skills.

Nice To Haves

• Experience coordinating and facilitating virtual training programs, with demonstrated ability to engage and develop learners remotely.
• Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations.
• University degree.

Responsibilities

• Ensure every participant successfully certifies from training in alignment with Aspire standards, processes, and procedures.
• Coordinate training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration.
• Maintain training consistency and provide feedback to program stakeholders on opportunities to enhance learning effectiveness.
• Provide post-training coaching and on-the-job training support for new hires transitioning to live calls.
• Administer knowledge checks, evaluations, and certification activities to assess learner readiness.
• Partner with Client Services to support training for new client implementations and program updates.
• Attend virtual or onsite client Train-the-Trainer sessions and cascade training back to Aspire teams.
• Collaborate with the Quality team to identify call and email trends and incorporate findings into training and coaching.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED