Learning Spaces Technician (Fall)
About The Position
Information Technology relies on more than 100 students to provide service and technical support to the University of Oklahoma. OU IT is committed to professional development and provides these students with mentorship, training, and development opportunities. These positions help ensure a positive customer experience by providing excellent technology support and meeting customer expectations. Learning Spaces Technicians serve as on-call technicians, providing technical support and troubleshooting for classrooms, computer labs, and collaborative spaces across campus. Support encompasses hardware and software, as well as detailed proactive maintenance in the spaces served. The position pays a targeted $10.50 an hour, based on experience and education. It is not benefits eligible. The work schedule is Monday through Friday, between 7 a.m. and 9 p.m., with flexible scheduling based on academic commitments. Travel is not required. Applicants must be currently enrolled at the University of Oklahoma for the Fall Term. Hiring is contingent upon verification of current student status, a background check, and a driver's license check. Applicants must submit a resume, cover letter, and class schedule.
Requirements
- Must be currently enrolled as a University of Oklahoma student during the Fall Term.
- Hiring is contingent upon verification of current student status.
Nice To Haves
- Customer service experience is preferred.
- Experience working in a technical environment is preferred.
Responsibilities
- Support customers with technical issues.
- Manage incidents and provide appropriate updates and feedback.
- Engage with customers effectively by telephone, email, and in person.
- Attend assigned meetings and follow up as necessary.
- Attend assigned training sessions or read assigned training manuals, and pass the associated proficiency exam within the allotted time.
- Troubleshoot software and hardware.
- Communicate technical information effectively to faculty, staff, and students.
- Assist with end-user training.
- Document technical procedures.
- Maintain a professional appearance and represent OU IT professionally.
- Provide proactive maintenance in classrooms, computer labs, and collaborative spaces across campus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
