Learning Spaces Technician (Fall)

University of Oklahoma•Norman, OK

9d•Onsite

About The Position

Information Technology relies on more than 100 students to provide service and technical support to the University of Oklahoma. OU IT provides students with mentorship, training, and development opportunities. Learning Spaces Technicians are on-call technicians who support and troubleshoot classrooms, computer labs, and collaborative spaces across campus. Their work includes hardware and software support, as well as proactive maintenance in the spaces they service. The targeted salary is $10.50 an hour, based on experience and education. The position is benefits-ineligible. The work schedule is Monday through Friday, with hours scheduled between 7 a.m. and 9 p.m.; scheduling is flexible based on academic commitments. Travel is not required. Hiring is contingent upon verification of current student status, a background check, and a driver's license check. Applicants must provide a resume, cover letter, and class schedule.

Requirements

Must be currently enrolled as a student at the University of Oklahoma during the Fall Term.
Hiring is contingent upon verification of current student status.

Nice To Haves

Customer service experience is preferred.
Experience working in a technical environment is preferred.

Responsibilities

Support customers with technical issues.
Manage incidents and provide appropriate updates and feedback.
Engage effectively with customers by telephone, email, and in person.
Attend assigned meetings and follow up as necessary.
Attend assigned training sessions or read assigned training manuals and pass the associated proficiency exam within the allotted time.
Troubleshoot software and hardware.
Communicate technical information effectively to faculty, staff, and students.
Assist with end-user training.
Document technical procedures.
Maintain a professional appearance and represent OU IT professionally.
Provide technical support and troubleshooting for classrooms, computer labs, and collaborative spaces across campus.
Perform proactive maintenance in the spaces serviced.