Head of Educational Technology Learning Spaces

UNC-Chapel Hill • Chapel Hill, NC

11d

About The Position

This position provides leadership and operational oversight for the unit’s primary service areas: Classroom Hotline, Learning Space Design, and Carolina Print Hub. The Classroom Hotline provides audiovisual design, maintenance, lifecycle management, and support for faculty teaching in more than 200 general-purpose classrooms scheduled by the University Registrar. Learning Space Design provides consultations, planning, design, and coordination for audiovisual renovations in other campus locations. Carolina Print Hub provides student-fee-funded printing services through a distributed network of more than 70 campus printing locations.

The position is responsible for strategic planning, service delivery, staff supervision, budget management, vendor coordination, and developing operational standards that ensure reliable, accessible, and innovative technology services. Working collaboratively across the University, the position advances teaching and learning by overseeing the deployment, maintenance, and support of audiovisual classroom technologies that enable faculty to effectively deliver instruction in general-purpose learning spaces.

Requirements

• Demonstrated knowledge of project management principles, practices, and methodologies.
• Strong interpersonal, planning, organizing, and communication skills, with attention to detail.
• Demonstrated experience managing technical support, audiovisual, classroom technology, or IT service operations, including service delivery, operational planning, and customer support.
• Knowledge of audiovisual technologies, learning spaces, and classroom technology ecosystems, including classroom presentation systems, conferencing, digital displays, and related technologies.
• Ability to balance strategic initiatives with day-to-day operational responsibilities, demonstrating sound judgment, problem-solving skills, and organizational effectiveness.

Nice To Haves

• Experience supporting classroom technology, learning spaces, or audiovisual services in a higher education environment.
• Experience working with facilities professionals, vendors, or construction teams on technology planning, design, and implementation projects.
• Experience managing technology lifecycle and replacement programs, including budgeting, procurement, inventory management, and long-term planning.

Responsibilities

• Provide leadership and operational oversight for Classroom Hotline, Learning Space Design, and Carolina Print Hub.
• Oversee audiovisual design, maintenance, lifecycle management, and support for faculty in more than 200 general-purpose classrooms.
• Oversee consultations, planning, design, and coordination for audiovisual renovations in other campus locations.
• Oversee student-fee-funded printing services delivered through more than 70 campus printing locations.
• Lead strategic planning and service delivery.
• Supervise staff and manage budgets.
• Coordinate with vendors and develop operational standards for reliable, accessible, and innovative technology services.
• Oversee the deployment, maintenance, and support of audiovisual classroom technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed