Learning Services (LMS) Specialist
About The Position
The Learning Services (LMS) Specialist provides high-quality support for the Learning Services team by managing requests in the Learning Management System (LMS). This role also handles troubleshooting, reporting, and client consultation requests. In addition, the Learning Services Specialist supports GxP-related systems across clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This position reports to Supervisor, Learning Services, and supports a functionally aligned pillar within learning operations. This individual should have the ability to work eastern standard hours.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience required
- 1-3 years of experience in learning, customer service, or general human resources
- Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems
- GxP experience preferred
- Experience with a ticketing system/case management preferred (ServiceNow preferred)
- Strong critical thinking and problem-solving skills
- Service-oriented attitude and willingness to learn
- Ability to prioritize workload in a fast-paced environment
- Experience working in a HR shared service center is a plus
Responsibilities
- Perform LMS Administration tasks, including: Creating Instructor Led and On the Job Trainings in the LMS Building and maintaining complex Curricula and Programs Editing and revising items, curricula, programs as needed Creating and managing learner roles and direct assignments Managing records and learning history Pulling reports as needed Providing audit support as needed
- Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
- Respond to and troubleshoot inquiries training course-related issues.
- Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner
- Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.
- Facilitate shadowing sessions with new hires
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
