Learning Management System(LMS) Administrator

BTI•Upper Marlboro, MD

3d•Remote

About The Position

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative IT solutions to the Federal Government. We are committed to excellence, innovation, and supporting mission-critical programs that serve our nation. We are seeking highly skilled and experienced IT professionals to provide advanced Tier II help desk support for Health and Human Services (HHS) National Institutes of Health (NIH) Learning Management System (LMS). This position is 100% remote, Must Be A US Citizen, Must have experience with Learning Management System (LMS). The LMS federal project team will maintain primary responsibility for implementing the HHS LMS across NIH. The purpose of the requirement is for assistance with LMS administration. This assistance will be used to provide technical and functional support to the project team to support the NIH community with implementation, adoption and utilization of the LMS. The Training Specialist to support the development of LMS Administrator role-based training as well as end-user training for the NIH community. In addition to LMS support, NIH needs additional support for the system migration project depending on the implementation schedule and system functionality of the Core HCM platform.

Requirements

Experience with learning management systems used as an enterprise tool
Experience with major IT system implementations and supporting end-users
Experience with Help Desk support
Experience maintaining user documentation and SOPs
Experience supporting system interfaces
Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
Experience with SCORM standards and Section 508 requirements
Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation)
Experience using virtual collaboration tools for training, communications, and customer service
Excellent verbal and written communication skills
Excellent customer service skills
Knowledge and experience working with sensitive data
Must Be A US Citizen

Nice To Haves

Experience with Totara / Moodle
Experience with courseware authoring tools
Experience with ServiceNow
Experience with SharePoint
Experience with Microsoft 365

Responsibilities

Provide consultation to end-users and system administrators to include system demonstrations
Provide support to the NIH community to increase their use of the LMS
Provide advice, guidance, and technical evaluation for online training content in the LMS to include reviewing items for SCORM compliance
Provide training and information to Tier 1 Help Desk agents
Provide Tier 1/Tier 2 Help Desk Support in troubleshooting LMS issues to support end-users and system administrators
Monitor and report on ticket trends and patterns to identify potential LMS issues or training needs
Facilitate system audits to maintain data integrity and uphold system governance
Triage system issues and escalate to Tier 3 support as needed
Identify opportunities for system enhancement
Gather and define requirements for system enhancement
Participate with federal leads in user acceptance testing for LMS development and enhancement projects
Migrate historical/external data to the LMS including assistance with data configuration, transformation, and user acceptance testing
Support and maintain system interfaces
Test and validate modifications to system interfaces
Gather and define requirements for interface development
Maintain knowledge base and system documentation
Maintain role-based access for auditing purposes
Create and revise materials for various end-user target audiences; items may include job aides, user manuals, and training materials
Identifying the effect of system changes and ways to mitigate the impact across NIH
Planning for outreach, communications, and training efforts
Providing outreach to the LMS user community to promote use of the LMS
Assist the project team with implementing various LMS initiatives at NIH
Keep the federal leads apprised of any risks or issues associated with the LMS
Attend and participate in LMS team meetings and other LMS-related meetings as requested by the federal leads