LMS Administrator

Hard Rock Digital•Hollywood, FL

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. The LMS Administrator will sit within the Customer Operations team, reporting to the Sr. Manager of Learning and Development. The role is responsible for the day-to-day management and maintenance of the Learning Management System, ensuring it runs smoothly and efficiently. This involves coordinating with multiple departments to support the creation, delivery, and management of e-learning content, compliance, and training programs.

Requirements

Bachelor’s degree in Information Technology, Education, Human Resources, or a related field.
Proven experience as an LMS Administrator or in a similar role.
Proficiency in LMS platforms (e.g. Cornerstone, 360Learning).
Strong technical skills, including experience with database management and system configuration.
Excellent problem-solving and analytical abilities.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Attention to detail and a commitment to quality.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Nice To Haves

Contact Center experience
Casino, sports betting, iGaming experience
Experience with e-learning standards such as SCORM, AICC, and xAPI.
Knowledge of instructional design principles and best practices.
Familiarity with HTML, CSS, and other web technologies.
Certification in LMS administration or related areas.

Responsibilities

Manage and maintain the LMS, ensuring its functionality and performance.
Perform regular system audits and updates.
Troubleshoot and resolve any technical issues related to the LMS.
Configure and customize the LMS according to organizational needs.
Upload and organize e-learning content, including courses, modules, and assessments.
Ensure that all learning materials are current, accurate, and accessible.
Manage user roles, permissions, and access rights.
Provide technical support and training to LMS users, including employees, instructors, and students.
Develop and update user guides, FAQs, and training materials.
Respond to user inquiries and issues in a timely and efficient manner.
Generate and analyze LMS reports on user engagement, course completion, and other metrics.
Provide insights and recommendations based on data analysis to improve the learning experience.
Monitor and report on LMS performance and usage.