Learning Program Manager/Customer Instructional Systems Designer (Instructional Design)

Boeing•Seattle, WA

1d•$151,300 - $204,700•Hybrid

About The Position

As a Learning Program Manager / Customer Instructional Designer for Software Training at Boeing, you will lead the design, development, and execution of comprehensive software training programs that enable our customers to effectively utilize Boeing software solutions. You will collaborate cross-functionally across software development teams, operations, and business units to identify learning needs and drive continuous improvement around training. Your role will be instrumental in supporting learning around our industry leading aviation software products. You will act as a trusted advisor and program leader, managing the full learning lifecycle from strategy through rollout and evaluation, ensuring alignment with Boeing’s operational goals and quality standards. This position will be located in Englewood, CO or Seattle, WA.

Requirements

10+ years of experience managing, designing, and implementing learning or training program in a technical or software environment
10+ years of experience analyzing training needs and measuring program effectiveness using qualitative and quantitative data
10+ years of program or project management experience leading end-to-end training program deliveries
10+ years of experience collaborating with stakeholders, including internal leadership and external customers

Nice To Haves

Familiarity with eLearning platforms, webinar tools, and learning management systems (LMS)
Strong data analysis skills to identify training needs and measure program impact
Expertise designing and managing scalable software training solutions aligned with business objectives and regulatory standards
Ability to balance training quality and cost considerations while meeting key performance indicators
Bachelor’s degree in Education, Instructional Design, or a related field (or equivalent practical experience)

Responsibilities

Lead the end-to-end development and delivery of high-impact software training programs, managing stakeholder alignment and priorities
Partner to develop and execute strategies to improve training effectiveness, operational performance, and return on investment
Partner with software development, operations, and support teams to identify knowledge gaps, analyze trends, and support business initiatives such as new software releases and regulatory compliance
Collaborate with internal subject matter experts to develop compliant, high-quality training content and materials
Communicate program goals, progress, and impact to stakeholders at all levels through clear written and verbal communication, including presentations to leadership
Establish and maintain frameworks for standardized training processes, including needs assessment, and content development
Manage webinars to enhance and optimize the customer learning experience through this delivery modality