Learning Management System (LMS) Administrator

Propane Education and Research Council•Richmond, VA

2d•Remote

About The Position

The PROPANE EDUCATION & RESEARCH COUNCIL (PERC) has an amazing opportunity for a Learning Management System (LMS) Administrator. The first energy council of its kind, PERC, a non-profit, works with retailers, consumers, and partner industries to drive technology development to expand adoption of propane as a clean, domestic, and affordable energy source. This remote position reports to the Director of Learning Center Operations and Educational Projects and is classified as Exempt. The Learning Management System Administrator is responsible for the overall management, maintenance and administration of the Propane Industry’s LMS application and environment to include the complete configuring and testing of all functions within the system. The LMS Administrator is the primary contact for vendor support, maintenance, notifications, releases and updates. The LMS Administrator optimizes the user’s experience, investigates and resolves LMS application and server environment errors, communicates with the IT development team as appropriate, collaborates with PERC and other industry teams to establish policies, processes and procedures related to maintenance, updates, upgrades, integration, and development of the LMS application and environment. The LMS Administrator works with third-party services to maintain a secure, highly available and fault-tolerant LMS environment. Additionally, this position requires a strong ability to communicate and build relationships with state associations and companies within the Propane and Allied Industry to help implement and develop custom solutions for individual organizations. Other duties as assigned.

Requirements

Five or more years of LMS experience, with a proven track record in learning management administration.
Proficiency with computer programs and comparable LMS platforms, with the ability to quickly adapt to new technologies.
Strong troubleshooting skills to research and resolve LMS functionality issues and escalated support tickets.
Knowledge of software configurations and web technologies, with problem-solving methods to diagnose and resolve technical challenges.
Ability to build and leverage relationships with key internal and external stakeholders to achieve results.
Collaborative team player who can also operate independently when needed.
Analytical, organized, and detail-oriented, with strong follow-through on tasks and projects.
Skilled at managing relationships across all levels of the organization and with external partners.
Bachelor’s degree in management information systems, systems administration or equivalent experience.
Mastery of Microsoft software (word, excel, PowerPoint).

Nice To Haves

Industry experience preferred—background in propane, energy, or related sectors a plus.
Advanced degree a plus.
Experience with Absorb or similar type LMS systems highly preferred.
Experience working with SCORM Compliant systems.
Experience with Articulate, Storyline, or similar e-learning platforms.

Responsibilities

Overall management, maintenance, and administration of the Propane Industry’s LMS application and environment.
Configuring and testing all functions within the LMS system.
Serving as the primary contact for vendor support, maintenance, notifications, releases, and updates.
Optimizing the user’s experience within the LMS.
Investigating and resolving LMS application and server environment errors.
Communicating with the IT development team as appropriate.
Collaborating with PERC and other industry teams to establish policies, processes, and procedures related to LMS maintenance, updates, upgrades, integration, and development.
Working with third-party services to maintain a secure, highly available, and fault-tolerant LMS environment.
Communicating and building relationships with state associations and companies within the Propane and Allied Industry to help implement and develop custom solutions for individual organizations.
Other duties as assigned.