About The Position
The Learning Experience & Delivery Producer- Associate provides reliable production and delivery support for learning experiences across live, virtual, hybrid and digital modalities. The role helps sessions run smoothly by supporting logistics, technology, learner communications, materials, attendance and facilitator needs before, during and after delivery. It supports learning delivery under guidance and contributes to consistent execution using checklists and run-of-show documents. The role also supports assigned LMS, calendar, materials and evaluation tasks, documents lessons learned and suggests process improvements within scope.
Requirements
- Bachelor's degree or equivalent experience.
- Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
- Strong organization, prioritization, problem-solving and follow-through skills.
- Proficiency with Microsoft PowerPoint, Word, Excel and SharePoint; ability to learn and use learning platforms and collaboration tools.
- Ability to work across teams, adapt to changing priorities and deliver high-quality work in a fast-paced environment.
- At least 1 year of experience in learning operations, training support, events, administrative coordination, technology support or related work.
- Comfort supporting virtual meeting and collaboration technologies.
- Strong attention to detail, responsiveness and customer-service orientation.
Nice To Haves
- Degree or coursework in education, instructional design, human resource development, business or a related field.
- Experience in professional services, public accounting, consulting or a complex matrixed organization.
- Experience using AI-enabled tools, learning technologies or data to improve quality, efficiency or learner experience.
- Experience producing virtual learning sessions, webinars, meetings or events.
Responsibilities
- Support learning logistics across the product suite, including live, virtual, hybrid and digital learning.
- Manage assigned production tasks, including session setup, attendance tracking, chat and Q&A support, breakout support, materials links, recordings and follow-up items.
- Use checklists and run-of-show documents to ensure consistent execution.
- Communicate learner or facilitator issues promptly and professionally.
- Support LMS, calendar, materials and evaluation tasks as assigned.
- Document lessons learned and suggest process improvements within scope.
Benefits
- Competitive benefits and compensation package.
- Eligible for a discretionary bonus based on firm and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
