LEARNING & DEVELOPMENT PROGRAM SPECIALIST

Hubbard Family Swim School•Phoenix, AZ

2d•Hybrid

About The Position

Under the direction of People and executive leadership, the Learning & Development Program Specialist supports the development, coordination, and continuous improvement of learning and development programs throughout Hubbard Family Swim School. This position is responsible for instructional design, training content and presentations, learning program alignment, curriculum support, training effectiveness, and the strategic administration of Hubbard’s learning management system. The Learning & Development Program Specialist works collaboratively with Human Resources, the Curriculum Team, trainers, operational leaders, Camo Hubbard and other departments to ensure training is engaging, consistent, current, and aligned with company initiatives. They are committed to fulfilling all HFSS duties with ethical conduct, community stewardship, individual initiative, and responsive service.

Requirements

High school diploma or equivalent required
Must demonstrate strong written communication, visual presentation, organization, creativity, and project-management skills.
Personal acceptance of the four Core Values of HFSS.
Warmth and Humor: The ability to draw customers in from first contact and make them feel like they WANT to become a part of the Hubbard Family. The ability to make customers and staff laugh and feel welcome. Demonstrate a passion for excellence.
Communication: The ability to communicate clearly and professionally both verbally and in writing. Professionally and patiently handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Verbal Communication: The ability to quickly assess the needs and communication style of the customer/child and speak to them in their "language." The ability to make every customer believe they are the most important customer Hubbard has and that their issue or concern is of utmost importance.
Written Communication: The ability to convey warmth and tone through the written word. The ability to accurately and precisely convey the message the customer needs to hear/see so there is no misunderstanding about what happens next. Responds to customer inquiries by understanding the nature of the inquiry, reviewing previous inquiries and responses, gathering and researching information. Responds with an answer or forwards to the appropriate manager. An expert ability to write with proper grammar and correct spelling.
Problem Solving: The ability to look beyond the obvious and investigate to determine what things at a micro level need to be addressed, fixed, changed, or enhanced. This includes analyzing information and quickly drawing reasonable conclusions and finding solutions to resolve the basic problems with ease and with minimal guidance from management. Continuously evaluate and identify opportunities to drive system improvements and recommend changes to existing methods and systems to increase accuracy, efficiency, and responsiveness that positively impact the customer’s/child’s experience.
Accountability: The ability to accept responsibility for what is yours, whether it is a heroic win or a mistake. The determination to find solutions rather than pointing blame at others. The ability to accept constructive feedback for improvement and positive feedback for recognition. Handles issues in the best interest of both customer and company.
Results Focused: The eagerness and drive to get things done without frequent reminders. Initiative. Able to establish priorities, organize resources, and get things done.
Detail Oriented: The ability to achieve a high level of accuracy with regard to parent and staff communication, mentoring and management, daily swim operations including safety, and processing requests via our management software program. Ensures each swimmer achieves level goals in a timely manner. All this with the ability to perform a variety of tasks simultaneously.
High Integrity: The desire to act morally, ethically, and honestly, especially when no one else is looking. Exhibit high character always, both in good and hard/stressful times. Conduct yourself in a manner in which supervisors and coworkers can depend upon your word.
Leadership: More than a title, it’s a privilege and therefore a burden of the highest responsibility. To serve something greater than yourself; be part of the team. Recognizing qualities in others and bringing out the best in them. Promoting and training others' advancement at HFSS. Fostering a cooperative work environment. Think big, act bigger, and truly care for those whom you serve. Make life more enjoyable by helping supervisors and peers fulfill their responsibilities and generally make their jobs more rewarding and enjoyable.
Prepares for customer inquiries by studying products, services, and customer service processes.

Nice To Haves

additional education or professional experience in learning and development, instructional design, education, training, curriculum development, communications, or a related field preferred.
Experience creating presentations, training materials, or educational content strongly preferred.
Experience with Canva, Google Slides, learning management systems, and other content-development technology preferred.

Responsibilities

Perform duties in a manner that exemplifies HFSS’s Core Values: Everyone is Family, Do Small Things With Great Love, Whatever It Takes, and Embrace Learning. Display those qualities in daily work and interactions.
Design and develop training presentations, courses, facilitator resources, and educational materials for Swim, Camp, leadership, and company-wide learning programs.
Enhance existing training using modern instructional methods and visual resources, including presentations, video, photography, interactive activities, games, and other learning tools.
Coordinate and support the content, presentations, materials, and communication required for monthly HFSSU trainings, monthly Leadership Trainings, annual All Staff Training, and other company learning initiatives.
Review existing training programs from an organizational perspective and identify opportunities to improve consistency, instructional effectiveness, presentation, branding, and alignment with current Hubbard initiatives.
Work with trainers and company leaders to maintain alignment regarding training updates, observations, priorities, leadership expectations, and opportunities for improvement.
Serve as the strategic program owner and subject-matter expert for TalentLMS, maintaining an understanding of available functionality and identifying opportunities to improve system structure, automation, reporting, and overall effectiveness.
Identify organizational training gaps and assist with developing new courses, curriculum, and learning resources based on company and departmental needs.
Support the Curriculum Team with instructional structure, presentation development, formatting, visual design, and preparation of final training materials.
Coordinate course communication, scheduling, and trainer-room logistics for DID and THW trainings. This position is not responsible for delivering or facilitating DID/THW courses unless separately assigned as a designated trainer.
Monitor learning data and training effectiveness, including evaluation results, surveys, course feedback, and other available information, and use findings to recommend improvements.
Partner closely with Human Resources during onboarding, employee changes, and offboarding to ensure training records, employee status, and applicable software accounts remain aligned.
Coordinate learning-related updates across departments and ensure approved changes are accurately reflected in training content, systems, presentations, and supporting materials.
Maintain organized and current learning resources, files, training materials, and supporting documentation.
Research learning and development practices, instructional methods, technology, and tools that may improve the Hubbard employee learning experience.
Continuously learn and progress toward expert status in instructional design, learning technology, and Hubbard training programs.
Perform miscellaneous job-related duties as assigned.
Track and maintain training completion records, identify overdue or incomplete required training, and provide regular compliance reports to HR.
Coordinate with HR to support accurate training records and follow up on outstanding requirements, escalating compliance concerns or discrepancies to HR as needed.