Learning & Development Manager - Full time

Four Seasons Hotels and Resorts•Four Seasons Maui, HI

55d•$93,000 - $112,000•Onsite

About The Position

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence. This role is part of the People and Culture division, reporting to the Assistant Director & Director of People and Culture Division. Candidates must have valid authorization to work in the United States at the time of application.

Requirements

Minimum of 3 years experience working in a managerial capacity.
Experience in adult education or a similar environment
Experience in hotel operations, preferably luxury hospitality or other service environments
Experience managing in diverse cultures.
Excellent communication skills
Facilitation skills
Instructional design skills
Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)
Coaching skills
Influencing skills
Needs Assessment methodologies and learning needs identification
Learning technologies, such as e-learning options and distance learning
Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
Project planning tools and processes
Communication and influencing strategies
Basic budgeting, accounting and financial management
Current on industry trends affecting workplace learning

Responsibilities

Lead and facilitate onboarding and learning programs, including Embark, Service Foundations, leadership development, compliance training, and other core learning initiatives for employees and managers.
Partner with leaders across the resort to identify training needs, develop learning solutions, and support ongoing employee growth, performance improvement, and operational excellence.
Manage training, development, and compliance programs, including Designated Trainer initiatives, management development, standards training, and safety requirements to ensure a highly engaged and successful workforce.