Learning & Development Manager (Temporary Assignment)

Four Seasons Hotels and Resorts • New Orleans, LA

1d

About The Position

The Learning & Development Manager is a temporary assignment reporting to the Director of People & Culture. The role drives the hotel's learning strategy, fosters a culture of continuous development, and supports operational excellence through impactful learning initiatives. The manager partners with leaders across the hotel to identify development opportunities, facilitate training, uphold service standards, support leadership growth, and ensure employees have the tools and resources to succeed.

The position strengthens the hotel's talent pipeline through targeted learning interventions, leadership development, internal career progression, and cross-training. It also supports employee engagement and retention by identifying high-potential talent and implementing individual development plans. The role manages early-career programs and collaborates with hotel leadership to address service performance gaps and support guest satisfaction targets.

The work is based on a 40-hour week, with a Monday-to-Friday pattern and flexibility to support operational training requirements. The environment is dynamic and fast-paced, with constant collaboration with teams and engagement with guests.

Requirements

• Strong previous experience in a Learning & Development, Training, People Development, or similar role.
• Experience facilitating training programs and coaching employees and leaders.
• Previous experience within luxury hospitality, hotel operations, or a service-focused environment.
• Strong facilitation, coaching, and presentation skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical and organizational skills, including the ability to identify performance improvement opportunities.
• A positive, collaborative, and people-focused approach.

Nice To Haves

• Experience developing learning solutions, training materials, or development programs.

Responsibilities

• Lead the hotel's onboarding programs.
• Facilitate learning and development programs for employees, supervisors, and managers across the hotel.
• Partner with department leaders to identify performance gaps and recommend effective learning solutions.
• Support leadership development initiatives, including management onboarding and development programs.
• Maintain and develop the Department Trainer program across the hotel.
• Conduct learning needs analyses and develop annual learning plans aligned with business objectives.
• Create and manage training calendars, development activities, and learning resources.
• Monitor and evaluate the effectiveness of learning programs and development initiatives.
• Support compliance and mandatory training requirements across all departments.
• Champion continuous learning, service excellence, and career development throughout the hotel.
• Strengthen the hotel's talent pipeline through targeted learning interventions, leadership capability building, readiness acceleration, internal career progression, and cross-training.
• Partner with hotel leadership to identify high-potential talent and implement individual development plans that support growth, engagement, and retention.
• Collaborate with hotel leadership on learning strategies that address service performance gaps, elevate service excellence, and support guest satisfaction targets.
• Manage Manager-in-Training, internship, work experience, and other early-in-careers programs.

Benefits

• Mentoring, training, and development opportunities.
• Complimentary employee meals prepared by the Four Seasons Culinary Team.
• Business attire laundered by the housekeeping department.
• Discounted parking near the hotel.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed