Learning & Development Lead Cisco

JLL • Chicago, CO

8d • Onsite

About The Position

The Learning & Development Lead serves as the primary learning and development consultant for the Cisco account, designing, implementing, and managing learning programs aligned with the account’s strategic objectives. The role diagnoses competency gaps, consults with stakeholders, and develops learning solutions that address business challenges. It also supports the account’s AI transformation by preparing employees for AI-driven workforce changes and using AI-enabled tools to improve learning delivery.

This is an execution-focused role that balances strategic stakeholder consulting with direct facilitation and hands-on delivery. The Lead delivers learning interventions in person and digitally, supports performance and succession planning, evaluates program effectiveness, and manages the account L&D budget. The position is part of a collaborative team and works in a fungible pool with the wider REMS L&D team as priorities dictate. It has one direct report, an L&D Project Manager, and reports to the Global L&D Lead. The role is located on-site in Chicago, Illinois; the posting also lists London or Chicago as the location options. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Outstanding consulting and scoping abilities, including diagnosing performance gaps and identifying future capability requirements.
• Ability to align learning solutions with commercial business goals.
• Expertise building trust with senior account directors and client stakeholders, managing expectations, presenting data-driven business cases, and negotiating shared outcomes.
• Strong direct classroom and virtual facilitation skills and a hands-on approach to delivering programs from concept through execution.
• Ability to thrive in a fast-paced, ambiguous, and evolving environment and adapt to changing AI capabilities and business priorities.
• Ability to use metrics and completion data to communicate the business value and impact of L&D initiatives.
• Must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.

Responsibilities

• Serve as the primary L&D consultant for the Cisco account, diagnosing root competency gaps and scoping tailored learning solutions.
• Build trusted relationships with senior account leadership, business partners, and department heads; align stakeholders around a standardized learning model and communicate L&D’s strategic value.
• Personally deliver, facilitate, and execute leadership development, skills training, onboarding, and other learning interventions in digital and in-person settings.
• Develop and implement the account’s L&D strategy in alignment with business goals.
• Integrate foundational AI upskilling pathways to help employees adapt to technology-driven roles.
• Partner with HR and department heads on performance management, development plans for high-potential employees, and succession planning.
• Monitor and evaluate program effectiveness using KPIs and learning metrics.
• Manage the account L&D budget and allocate resources cost-effectively.
• Lead one L&D Project Manager and collaborate with the wider REMS L&D team as priorities dictate.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed