Learning & Development Lead Cisco

JLL•Chicago, IL

9d•$125,000 - $140,000•Onsite

About The Position

The Learning & Development Lead serves as the primary L&D consultant for the Cisco account, designing, implementing, and managing learning programs that support the account’s strategic objectives. The role diagnoses competency gaps, consults with stakeholders, and develops learning solutions that address business challenges. It also supports the account’s AI transformation by preparing employees for AI-driven workforce changes and incorporating modern, AI-enabled tools into learning delivery. This is an execution-focused position that balances strategic consultation with direct facilitation and end-to-end program delivery. The Lead delivers and facilitates leadership development, skills training, and onboarding in digital and in-person settings; aligns stakeholders around a standardized learning model; and develops the account’s L&D strategy in line with business goals. The role partners with HR and department heads on performance management, development plans for high-potential employees, and succession planning, while evaluating program effectiveness and managing the account L&D budget. The role has one direct report, an L&D Project Manager, and reports to the Global L&D Lead. It is part of a collaborative team and a fungible pool with the wider REMS L&D team as priorities dictate. The listing identifies the location as on-site in Chicago, Illinois, and states that visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

Outstanding consulting and scoping abilities, including diagnosing performance gaps and aligning learning solutions with commercial business goals.
Expert ability to build trust quickly with senior account directors and client stakeholders.
Ability to manage stakeholder expectations, present data-driven business cases, and negotiate shared outcomes.
Strong experience in direct classroom and virtual facilitation and hands-on program execution.
Ability to work effectively at pace in an ambiguous, fast-evolving environment and adapt to changing priorities.
Ability to use metrics and completion data to communicate the business value and impact of L&D initiatives.
Must be authorized to work in the United States without visa sponsorship.

Responsibilities

Serve as the primary L&D consultant for the Cisco account and diagnose root competency gaps behind training requests.
Scope tailored, high-impact learning solutions aligned with commercial business goals and future capability needs.
Build trusted advisor relationships with senior account leadership, business partners, department heads, and key client stakeholders.
Align stakeholders around a unified, standardized learning model and communicate the strategic value of L&D.
Personally deliver, facilitate, and execute leadership development, skills training, onboarding, and other learning interventions in digital and in-person settings.
Develop and implement the account’s L&D strategy in alignment with wider business goals.
Integrate foundational AI upskilling pathways to help employees adapt to technology-driven roles.
Partner with HR and department heads on performance management, development plans for high-potential employees, and succession planning initiatives.
Monitor and evaluate program effectiveness using key performance indicators and use metrics and completion data to communicate impact.
Manage the account L&D budget and allocate resources cost-effectively.
Present data-driven business cases, manage expectations, and negotiate shared stakeholder outcomes.
Lead programs from concept through hands-on execution and adapt delivery as business priorities and AI capabilities change.