Learning & Development Coordinator

Sunshine Village Corporation•Banff, AB

1d•Onsite

About The Position

The Learning and Development Coordinator supports training and education initiatives at the Sunshine Village Ski and Snowboard Resort and associated work sites. This role has a passion and vision for learning and instruction while maintaining a high standard of professionalism and confidentiality. The Learning and Development Coordinator reports to the HR Manager, working closely with the HR Leadership team and all Resort departments, external partners, and contracted personnel.

Requirements

Completed a post-secondary degree, certificate, or program in an adult education, HR, or related field.
Effectively provide training, support, and assistance.
Ability to work with and train people of diverse backgrounds and skill levels.
Ability to communicate effectively and objectively, in English (written and verbally) with a range from entry-level staff to senior company representatives and regulatory personnel is a must.
Good organization and multi-tasking skills.
Able to oversee large amounts of information (sensitive, proprietary, operational), use discretion, and uphold privacy standards.
Accuracy and attention to detail, with a strong adherence to policy and standards.
Proven ability to manage a schedule and complete task work in a timely manner.
Proficient in computer systems, applications, and document control.
Maintain professional conduct on/off-duty and when knowingly acting as a company representative.
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This role handles sensitive, confidential Company and personal information.
A professional appearance, aligned with the current Grooming standards, is always required.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

Nice To Haves

Previous experience in an administrative, learning and development, or project coordination role is preferred.
Experience working with a Learning Management System (LMS) is considered an asset but is not required.
A combination of relevant training and experience will also be considered.

Responsibilities

Identify, organize, deliver, and provide fulsome support to the ongoing learning and development functions of the organization.
Research, propose, develop, and maintain resort-wide, inter-departmental initiatives covering a variety of areas (e.g. guest service, supervisor training, frontline fundamentals, health and safety, upskilling, etc.), working closely with key stakeholders (internal and external).
Assist Managers and Supervisors with creation and streamlining of departmental and position-specific training content, attestations, and documentation for organizational consistency.
Administer the organization’s Learning Management System (LMS) within Dayforce, including course setup, user management, learning assignments, reporting, and ongoing system organization.
Develop and publish engaging learning content within the LMS, while partnering with department leaders to create and maintain department-specific training programs and resources.
Manage and organize the LMS learning catalogue to ensure training materials are current, accessible, and aligned to operational needs.
Produce a monthly training and learning & development calendar.
Coordinate the delivery of training sessions (including required locations, A/V, food and beverage), using a department and position-based approach to determine most suitable methods.
Identify ongoing training requirements and needs and perform necessary gap analyses, working closely with teams to gain knowledge of legislative, industry, and workplace specifics.
Solicit and review program participant feedback.
Produce reports inclusive of attendance, feedback, and costs.
Ongoing maintenance and audit of training records, ensuring accuracy and timely input into relevant systems.
Assist with front desk duties, including sign-ins, pass requests, and uniform distribution.
Support full-scale onboarding and offboarding of seasonal and regular employees.
Support recruitment, health and safety, and HR initiatives, as and when needed.
Maintain a good knowledge of all HR department standard operating procedures.
Other projects and duties will be requested and assigned from time to time.