Learning & Development Coordinator

WEOKIE Federal Credit Union•Oklahoma City, OK

7d•Onsite

About The Position

The Learning & Development Coordinator provides training to managers and employees to support their ability to provide extraordinary member service and to maximize employee productivity and professional effectiveness. Training is provided via a blended learning approach including instructor-led training (classroom), eLearning, informal round tables, formal programs, as well as one-on-one training. This role supports all internal training and development efforts under the direction of the AVP of Employee Development. Examples include: new hire training, department-specific training, eLearning, professional development, career development, organizational development/special projects, and leadership development.

Requirements

Training content will be designed using interactive tools that incorporate adult learning principles in order to deliver training in an effective manner utilizing blended learning methodologies.
Successful completion of tasks to support learning and development initiatives.
Positive and respectful communication to/with employees.
Accurate and timely communications are utilized to create a “no surprises” environment.
Personal responsibility for action such that timely resolution of issues requiring coordination of solutions is achieved consistently.
All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.
Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.
Bachelor’s degree in related field preferred but not required.
2 years experience in training in a professional setting preferred.
Credit Union experience preferred.
WEOKIE FCU experience strongly preferred.
Facilitation and/or public speaking experience preferred.
Intermediate to expert knowledge of Microsoft Office.
Excellent communication skills (written and verbal).
Excellent organizational skills.
Strong attention to detail.
Strong aptitude and interest in learning software/eLearning development tools.
Technical aptitude for using and supporting our Learning Management System.
Ability to be a self-starter and manage multiple tasks and projects in a collaborative team environment.
Ability to learn new skills quickly.

Responsibilities

Develops learning that incorporates sound instructional design principles including: optimizing content for learning delivery, designing appropriate learning content, feedback and remediation sequences and practice exercises, and designing appropriate pre and post-test evaluation tools.
Develops lessons using company selected learning and development tools.
Creates and maintains a consistent learning development environment using templates and other standardized development tools.
Creates exercises using company selected software.
Creates instructional graphics using company-selected software (as appropriate).
Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed.
Reports gaps in policies, procedures, and operating controls to the AVP of Employee Development to ensure member impact and risk is mitigated.
Provides training as assigned via the most appropriate learning approach.
Collaborates with the AVP Employee Development to assess whether training needs are best met with an online solution, instructor led training, or a blended approach.
Assists the AVP of Employee Development with identifying subject matter experts and gathering the required source content.
Prepares courses to be posted to the Learning Management System using company selected communication protocol.
Provides backup support in the administration of the Learning Management System, including but not limited to: creating sessions, assisting with enrollment and user accounts, and running reports as needed.
Other duties or special projects as assigned or requested.