Learning Coordinator

BDO•Vancouver, BC

5d•CA$51,000 - CA$77,000•Hybrid

About The Position

BDO is transforming how learning happens and is looking for a Learning Coordinator to help keep learning programs organized, consistent, easy to access, and supported by smart use of technology and AI-enabled tools. This is a 12-month replacement opportunity within the Learning Technology team, designed to provide flexible coordination and administrative support across both learning program delivery and learning platform operations. The role will ensure programs are scheduled, launched, tracked, supported, and closed out accurately across Workday, Percipio, Microsoft Teams, and related learning tools. The Learning Coordinator will join a collaborative Learning Technology team within Talent Development, working closely with program owners, facilitators, platform administrators, and internal stakeholders.

Requirements

1-3 years of experience in learning administration, program coordination, HR coordination, project coordination, administrative support, learning technology administration, or a related role.
Strong organizational and administrative skills, with the ability to manage multiple programs, cohorts, stakeholders, deadlines, system tasks, and recurring operational details with accuracy.
Experience coordinating virtual, hybrid, or in-person sessions, including scheduling, calendar management, meeting technology, participant communications, materials distribution, and attendance tracking.
Comfort working with data and reporting inputs, including attendance records, survey results, completion data, participant trackers, dashboards, and Excel-based reporting files.
Strong written and verbal communication skills, with the ability to draft clear learner-facing and stakeholder communications and follow up professionally.
Tech-savvy, curious, and process-minded, with comfort learning new systems, troubleshooting basic issues, and identifying practical ways to improve workflows, tools, and administrative processes.
Comfortable using Microsoft Copilot and willing to continue building capability with approved AI-enabled tools to support productivity, communication, summarization, documentation, workflow efficiency, and continuous improvement.

Nice To Haves

Experience using Microsoft Teams, Outlook, Excel, SharePoint or intranet tools, survey tools, Workday, Percipio, or similar learning platforms is considered an asset.
Experience using Microsoft 365 tools, Power Automate, Forms, Lists, or similar tools to streamline administrative workflows is considered an asset.

Responsibilities

Act as a coordination bridge between program owners and the Learning Technology team, helping translate program requirements into accurate platform setup, learner access, tracking, reporting, and support activities.
Use Microsoft Copilot and other approved AI-enabled tools as a regular part of coordination work to improve productivity, consistency, and speed, including drafting and refining communications, summarizing feedback or meeting notes, organizing information, preparing first drafts of process documentation, and creating reusable templates or prompts.
Identify practical opportunities to simplify, standardize, or automate recurring administrative workflows using Microsoft 365 tools, Copilot, Forms, Lists, templates, checklists, or other approved tools, escalating ideas and sharing learnings with the team.
Flex between program delivery coordination and learning technology administration based on business cycles, program volume, platform activity, reporting cycles, and team priorities.
Coordinate program and cohort logistics, including calendars, session scheduling, facilitator bookings, invitations, Microsoft Teams setup, cohort structures, breakout groups, waitlists, registrations, and confirmation processes.
Support learning platform administration across Workday, Percipio, Microsoft Teams, learning calendars, program trackers, and the Talent Development site, including session setup, learner enrollment, content updates, completion tracking, learner access, banners, links, materials, and platform quality checks.
Support pre-program, reminder, post-program, and sustainment communications by preparing and sending participant materials, learning resources, nudges, follow-ups, FAQs, and stakeholder updates.
Monitor and manage the BDO Learn inbox and related learner inquiry channels, triaging participant and stakeholder questions, routing requests appropriately, identifying recurring themes, and following up on outstanding items.
Track attendance, participation, completion, survey responses, and engagement across programs, ensuring records are accurate, organized, and accessible for program owners, the Learning Technology team, and reporting stakeholders.
Provide end-to-end production support for virtual sessions, including setup, live facilitation of technology and participant experience, real-time troubleshooting, and post-session closeout activities.
Support program evaluation and reporting by creating and distributing surveys, consolidating feedback, pulling data from multiple systems, maintaining trackers, preparing inputs for quarterly and annual L&D reporting, and using approved AI-enabled tools to support first-draft summaries where appropriate.
Document current operational processes, maintain templates and checklists, track lessons learned and action items, and identify practical opportunities to streamline scheduling, communications, tracking, reporting, platform administration, and tool usage.