Learning & Development Training Manager

Woodcraft Rangers•Los Angeles, CA

3d•Hybrid

About The Position

Woodcraft Rangers is seeking a passionate and organized Learning & Development Training Manager to lead and oversee a team of Learning and Development Specialists. This role is crucial for ensuring the consistent and high-quality delivery of the New Employee Welcome Series and all onboarding programs across the organization. The manager will supervise daily team operations, drive continuous improvement of onboarding processes, and act as a key liaison between the Employee Experience team and other departments like Human Resources, Learning & Development, and Program departments. The goal is to ensure new hire onboarding is seamless, mission-aligned, and contributes to building a strong, connected workforce.

Requirements

Bachelor’s degree in human resources, Business Administration, Organizational Development, Communications, or a related field.
Minimum of 2 years of experience in Human Resources or Learning & Development or Training Facilitation, onboarding, preferably in a fast-paced, high-volume, or nonprofit setting.
Strong understanding of onboarding best practices, HR compliance, and employment lifecycle processes.
Experience with LMS platforms (Absorb preferred), document management tools, and collaboration platforms (e.g., Microsoft Outlook, Microsoft Teams).
Demonstrated ability to work cross-functionally with hiring managers, IT, and other departments to deliver seamless onboarding experience.

Nice To Haves

Bilingual (English/Spanish) is a plus.

Responsibilities

Supervise, coach, and develop a team of Employee Experience staff, fostering a collaborative, high-performing, and mission-aligned team culture.
Set clear performance expectations, conduct regular one-on-ones, and deliver timely performance evaluations for all direct reports.
Delegate responsibilities across the team to ensure balanced workloads and efficient operations.
Identify professional development opportunities and support the growth of each team member.
Address and resolve personnel concerns, performance issues, and conflicts in partnership with Human Resources.
Oversee the facilitation of weekly New Employee Welcome Sessions, ensuring consistent quality, engagement, and alignment with Woodcraft Rangers' mission and culture.
Review and approve all materials, logistics, and communications prepared by the team for New Employee Welcome Sessions.
Ensure the team effectively presents key organizational information, policies, and expectations to new hires.
Step in to facilitate sessions as needed to model best practices and maintain program standards.
Serve as the primary point of contact between the Employee Experience team and Human Resources, Learning & Development, hiring managers, and Program teams.
Build and maintain strong working relationships with departmental leaders to ensure onboarding is integrated, coordinated, and consistently supported across the organization.
Communicate team updates, program changes, and new hire progress to relevant stakeholders in a timely and proactive manner.
Represent the Employee Experience function in cross-functional meetings, planning sessions, and organizational initiatives.
Oversee the identification and maintenance of model sites, ensuring quality and readiness for shadow day experiences.
Supervise the coordination of shadow day logistics, scheduling, and new hire assignments across the team.
Ensure accurate collection, verification, and processing of all shadow day paperwork and documentation.
Monitor the overall effectiveness of the shadow day program and recommend improvements as needed.
Oversee the team's management of online course assignments through Absorb, ensuring timely and accurate completion tracking for all new employees.
Ensure Cycle Planning progress is monitored through the Resource Portal and that the team supports timely completion of all Cycle Plans.
Establish standards for new hire support in navigating the Resource Portal and Absorb LMS, ensuring consistent and high-quality assistance across the team.
Other duties as assigned.