Learning & Development Manager

Auberge Collection•Kawaihae, HI

21h•$75,000 - $80,000•Onsite

About The Position

The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. This role is highly visible and embedded in the day-to-day operation, work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating Auberge’s brand programs into daily behaviors that shape the guest experience.

Requirements

3–5+ years of leadership experience in luxury hospitality (Rooms, F&B, Guest Services, or similar)
Experience coaching, training, or developing teams in an operational environment
Strong facilitation and communication skills
Confidence influencing and advising at all levels
High energy and comfort working in a fast-paced, on-the-floor environment
Strong organizational and analytical skills

Responsibilities

Spend time in the operation observing, coaching, and elevating service delivery
Provide real-time feedback to teams and leaders
Partner with departments to identify gaps and drive performance improvement
Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning
Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
Ensure learning reflects both brand standards and the Soul of the Place
Reinforce learning through daily touchpoints, coaching, and ongoing development
Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
Support engagement, retention, and internal growth across the property
Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning)