Learning & Development Manager
Auberge Collection•Kawaihae, HI
•Onsite
About The Position
The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. This role is highly visible and embedded in the day-to-day operation, work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating Auberge’s brand programs into daily behaviors that shape the guest experience.
Requirements
- High school graduate required.
- Minimum 1 year prior hotel experience is preferred.
- Previous recruitment experience, ideally in hospitality, preferred.
Nice To Haves
- College education is preferred.
Responsibilities
- Spend time in the operation observing, coaching, and elevating service delivery
- Provide real-time feedback to teams and leaders
- Partner with departments to identify gaps and drive performance improvement
- Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning
- Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
- Ensure learning reflects both brand standards and the Soul of the Place
- Reinforce learning through daily touchpoints, coaching, and ongoing development
- Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
- Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
- Support engagement, retention, and internal growth across the property
- Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
