Learning & Development Manager

Visa•San Francisco, CA

17h•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. We are seeking an experienced and collaborative Learning & Development Manager to support the design, delivery, and continuous improvement of learning programs across the CMS (Commercial Money Movement Solutions) organization. This is a hands-on individual contributor role for someone who brings deep L&D experience and can independently manage training initiatives, stakeholder relationships, and learning operations. This role is ideal for an L&D professional with strong experience in program coordination, stakeholder support, and learning operations. The L&D Manager will take ownership of key learning initiatives, partner closely with business stakeholders, and help ensure programs are effective, well-executed, and aligned with business needs. The successful candidate will bring practical L&D expertise, strong project management skills, and the ability to independently manage learning initiatives from discovery through implementation and evaluation.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
6+ years of experience in learning experience design.
Strong hands-on experience with: Articulate 360, timeline-based video editing software (Animaker, Synthesia), Camtasia, SnagIt, Adobe CC helpful but not required.
Experience creating various modes of learning content, including video, audio, and interactive assets.
Strong writing and storytelling skills across multiple learning formats.
Demonstrated ability to translate complex, technical, or incomplete source material into clear, learner-focused content.
Strong AI fluency, with experience using AI tools for learning design and content creation.
Demonstrated interest in continuously learning and applying new tools, technologies, and AI-enabled approaches.
Strong problem solving skills and the ability to work independently in a collaborative environment.

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Experience with the following is helpful, but not required: HighSpot, Nomadic Learning platform, Degreed

Responsibilities

Partner with business stakeholders to identify training needs and support development of solutions.
Design and develop end‑to‑end learning experiences for technology and sales audiences, delivering clear, narrative‑driven, learner‑centered content from complex and evolving material.
Evaluate program effectiveness and recommend improvements.
Leverage AI tools throughout the learning lifecycle—from ideation, scripting, and storyboarding to assessment creation, and rapid iteration—and thoughtfully embed AI into learning experiences.
Stay current on learning experience design trends, digital learning technologies, and AI advancements.
Contribute ideas that evolve the team’s learning standards, templates, and development workflows.