Learning and Development Specialist

Park Community Credit Union•Louisville, KY

16d•$30 - $30

About The Position

The Learning and Development Specialist I supports employee growth by developing and administering training programs that improve knowledge and skills across credit union processes, products, standards, and culture. The role primarily delivers New Employee Orientation, Teller Training, and Member Journey, and assists with other training and development programs as needs arise. The specialist ensures training content and delivery reflect the credit union’s member service philosophy, monitors training progress and results, and reports issues or recommendations to the Learning and Development Manager. The role stays current on credit union regulations, policies, procedures, and relevant software systems. It works with managers on policy and procedure accuracy, coordinates with IT on new-employee setup and testing, and maintains the Learning and Development Department’s intranet resources. The specialist also maintains employee development records, prepares reports, participates in assigned special projects and committees, and performs other job-related duties. The position works in a general office environment and regularly interacts with customers. Park Community describes itself as Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, focused on financial inclusion and serving underserved communities.

Requirements

Three to five years of similar or related experience.
One of the following education or training backgrounds: a two-year college degree; specialized certification or licensing; specialized vendor training courses; or job-specific skills acquired through an apprenticeship program.
Ability to motivate, influence, or train others and foster sound relationships with external entities.
Excellent organizational and editing skills.
Proficiency with spreadsheets.
Ability to apply knowledge of varied learning styles in training.

Nice To Haves

Previous training and/or teaching experience.

Responsibilities

Develop and administer employee training and development programs covering credit union processes, products, standards, and culture.
Conduct New Employee Orientation, Teller Training, and Member Journey; assist as needed with New Accounts, Lending, PowerSkills, Mentor Training, special training events or conferences, and other programs.
Review training sessions and recommend or make updates to reflect current processes.
Report on training, mentoring, and observation progress; monitor results; prepare reports; and raise issues requiring further input or consultation.
Work with the Learning and Development Manager to identify future training needs.
Ensure training programs reflect the credit union’s member service philosophy and model that philosophy in program delivery and conduct.
Stay current on regulations affecting the credit union industry and follow and demonstrate credit union policies.
Assist managers in writing and maintaining accurate policies and procedures.
Maintain knowledge of credit union software systems used in learning and development and work with IT on new-employee setup and testing.
Update and maintain the Learning and Development Department’s intranet page, including Notes & Guidelines, the Product and Service Manual, Procedure Updates, and other resources.
Participate in assigned special projects and committees, providing employee-development expertise and input.
Maintain employee development records, including Learning Management System assignments, completion records, assessment scores, and offsite training attendance.
Prepare or assist with other assigned reports and perform other job-related duties.
Follow security, Bank Secrecy Act, and anti-money laundering policies and procedures, including conducting OFAC searches and completing applicable investigative and currency transaction reports.