Learning and Development Manager

Richemont•New York, NY

8d•Hybrid

About The Position

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

Requirements

Minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).
A minimum of 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands-on field or sales experience within luxury boutiques.
Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.
Demonstrated experience in the implementation and of training programs and materials.
Exceptional written and verbal English communication skills.
Highly computer literate with advanced mastery of the Microsoft Office Suite—specifically PowerPoint (for high-impact, luxury-standard presentation design) and Excel (for training path tracking, analytics, and budget management).
Ability to interpretate retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans.
Ability to travel extensively throughout North America (approximately 50% to 70% of the time).

Nice To Haves

Additional language skills (French and Spanish) are a plus.

Responsibilities

Execute the yearly Piaget North America Training Roadmap and L&D strategy.
Align local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth.
Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market.
Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with the Commercial AVP, Corporate, and Partner Retail Manager/s.
Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey.
Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities.
Enhance the quality and maintain the integrity of Piaget’s brand image through active, on-the-floor coaching, mentoring, and physical demonstration alongside Client Advisors.
Create strong partnerships with Boutique Managers and Partner Retail Manager/s to implement tailored, boutique-specific training action plans and ensure consistency in daily, in-store coaching follow-ups.
Support developmental opportunities across all channels (Retail & Wholesale), focusing on upskilling boutique leadership teams to foster independent coaching on-site.
Organize, facilitate, and manage large-scale training seminars, product launches, and educational events for both the retail and wholesale networks.
Plan, monitor and optimize the L&D budget in accordance with strategic priorities and market needs.
Manage and animate Piaget’s digital L&D platforms. Ensure content is accurate, updated in a timely manner, and leveraged to maintain continuous engagement and ongoing learning.