Learning and Development Manager - Business Support

Scope Group

1d

About The Position

Scope is seeking a Learning and Development Manager – Business Support to bring training expertise across the business, particularly in its commercial areas. Reporting to the Head of Learning and Development, the role delivers field coaching and other learning interventions, including induction training for new recruits. Working with business unit leads and function heads, the manager identifies training needs, creates an annual training plan, and works with internal and external stakeholders to design, deliver, and measure learning interventions. Candidates must be based in the South East of England. The position requires extensive travel (60%).

Requirements

• A third-level qualification in science, technology, or business.
• A training-related qualification or certification.
• Substantial experience designing and delivering training in a commercial environment.
• Experience using coaching techniques to drive in-field development of sales professionals.
• Excellent verbal, written, presentation, and analytical skills.
• Ability to design and deliver creative learning interventions that engage participants and meet learning objectives.
• Demonstrated ability to understand the science and clinical aspects of a product portfolio.
• Strong planning and organisational skills, with the ability to work strategically and drive daily execution.
• Ability to work cross-functionally and with external stakeholders.
• Ability to challenge and influence change.
• Initiative and ability to work with minimal supervision, knowing when to consult or inform.
• Willingness to travel extensively (60%).
• Must be based in the South East of England.

Nice To Haves

• Commercial field sales experience, ideally in the pharmaceutical or medical devices industry.
• Experience leading a team of sales professionals.
• A formal coaching qualification.
• Facilitation experience and experience delivering managerial or leadership skills programmes.

Responsibilities

• Support the creation and adoption of a consistent selling approach (Infinity) across the business.
• Design and deliver initial and refresher training for managers and BDMs to embed the sales approach.
• Integrate feedback and coaching into the Field Visit Process to support on-the-job development of sales teams.
• Use the Infinity scoring matrix on development days and share findings with relevant sales managers.
• Keep current with relevant therapeutic areas, market trends, competitors, and best practices; make strategic recommendations.
• Maintain close contact with marketing staff on business strategy, product knowledge, and technical questions.
• Design, create, and deliver training materials and courses for commercial and functional teams, including disease, product, healthcare landscape, customer insight, and competitor content.
• Control and approve training materials used by managers and BDMs.
• Advise and support functional teams with training design for business processes and systems, such as expenses and CRM.
• Support business unit and functional heads with training needs analysis and consolidate priorities into an annual training plan.
• Deliver learning interventions through workshops, webinars, podcasts, self-directed learning, and best-practice resources.
• Work with managers to support adoption and delivery of the training plan and regular team-member reviews.
• Support development and delivery of management and leadership training, and rollout of a consistent feedback and coaching model.
• Work with commercial directors and HR to assess managers' individual training needs and support their development.
• Provide NSMs and RSMs with support and tools for field training activities.
• Develop metrics to measure progress against the annual training plan and bespoke measures to track return on investment for key programmes.
• Seek feedback, maintain a personal development plan, and continually develop skills and competencies.
• Complete administrative tasks accurately and on time, including expenses, mileage, and HR online approvals.
• Maintain company equipment in good condition.

Benefits

• Performance-related bonus.
• 24 days of annual leave (pro rata).
• Healthcare allowance beginning after probation and increasing at 2 and 5 years of service.
• Pension contributions through Zurich beginning after probation and increasing at 2, 5, and 8 years of service.
• Company sick pay scheme.
• Further Education policy.
• Professional Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager