Learning and Development Assistant Coordinator

City of Seattle • Seattle, WA

1d • Hybrid

About The Position

Seattle Public Utilities (SPU) is seeking a tech-savvy Learning and Education Coordinator Assistant to support engaging, high-quality learning experiences. In this role, you’ll help maintain training data, administer our learning management system, organize content, support facilitators, and provide responsive customer service. If you enjoy collaboration, accuracy, and helping others grow, we’d love to have you on our team! About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU’s work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. For more information about Seattle Public Utilities (SPU), check out the: SPU Website SPU Workplace Expectations (Download PDF reader) Strategic Business Plan SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring, and promotional opportunities.

Requirements

• Two (2) years of responsible administrative support work, one (1) year of which included assisting in designing and implementing adult education/training courses, event planning or project management and some lead or supervisory duties; or a combination of education, training and experience that provides the background necessary to perform the work of the class.
• Associate degree in Business, Education, or a related field.
• A valid Washington State driver's license or evidence of equivalent mobility.

Nice To Haves

• Strong written and verbal communication skills with experience organizing work in a collaborative, people-facing role.
• Demonstrated ability to learn and apply technology to solve problems and increase efficiency.
• Intermediate skills with Microsoft Word and Outlook; familiarity with Microsoft SharePoint, Access, PowerPoint and/or Excel are desirable.
• Beginner skills in Articulate 360 and Rise.

Responsibilities

• Coordinate scheduling of training sessions and venue selection; handle participant registrations and maintain training records.
• Prepare, assemble, and distribute training materials, manuals, and presentation content; ensure training rooms are set up with necessary equipment and supplies.
• Manage inventory of training materials and equipment (AV, laptops, tablets) and order supplies as needed.
• Communicate with trainers, trainees, and other stakeholders to provide information and updates.
• Respond to inquiries regarding training programs and schedules.
• Send reminders and follow-up emails to participants and trainers.
• Coordinate logistical details for training events.
• Maintain databases and records related to training programs, including attendance, feedback, and certification information.
• Compile and analyze training data to evaluate program effectiveness; generate reports on training activities and outcomes.
• Assist trainers during sessions by handling technical issues, distributing materials, and managing the audience.
• Provide on-site support during training sessions, ensuring smooth execution.
• Help develop and update training materials and resources.
• Assist with researching and developing materials for training on procedures, rules, regulations, forms, requirements, training trends and best practices.
• Collect and compile feedback from participants post-training; support preparation of summary reports on training effectiveness and participant satisfaction.
• Assists management in identifying and analyzing training needs for areas of improvement.
• LMS Administrator duties: upload and manage training content, track course completions and certifications, and provide technical support to users navigating the system.
• Ensure that actions in Learning and Development are processed effectively by clearly identifying and resolving any discrepancies.
• Perform other administrative duties as assigned; participate in job-related events and meetings and contribute to continuous improvement efforts.

Benefits

• Hybrid work schedule opportunities
• Family-friendly and multicultural work environment
• Generous benefits package
• Free Orca Pass
• City pension plan with employer/employee contributions
• Growth potential and advancement opportunities
• Vacation, holiday, and sick leave
• Medical, dental, vision, life, and long-term disability insurance for employees and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree