Leader in Training

Green Thumb • Toledo, OH

3d • $19 - $20

About The Position

The Leader in Training (LIT) is an adaptable and essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive customer experiences. The role actively supervises daily dispensary operations, communicates priorities to team members, and helps optimize the customer journey. LITs rotate through critical dispensary functions supporting operations, customer experience, and people. This developmental position is a fast track toward becoming an Assistant General Manager.

The role supports dispensary operations and regulatory compliance, inventory control, deliveries and transfers, promotions, and cash handling. It also leads and supports customer experience across in-store, drive-thru, curbside, and delivery channels, while coaching and developing team members and coordinating schedules.

The position is customer-facing and may involve outdoor work in varying and sometimes adverse weather conditions, as well as exposure to cannabis and potential allergens. The stated pay range is $19–$20 USD, based on experience, qualifications, and/or location. Positions may be eligible for a discretionary annual incentive program based on organizational and individual performance.

Requirements

• At least three years of customer service or retail experience, including at least one year in a supervisory role.
• Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
• Reliable and dependable attendance.
• Must be at least 21 years old.
• Must pass all required background checks.
• Must possess a valid driver’s license or state ID.
• Understand and comply with Green Thumb rules, regulations, policies, and procedures.
• Understand cannabis laws, rules, and regulations, and have an interest in further developing knowledge of the industry and its laws.
• Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Consistently meet timelines and work effectively under pressure.
• Remain open to constructive developmental feedback and maintain composure in difficult situations.
• Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
• Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
• Highly motivated, self-directed, innovative, able to work independently or as part of a team, and able to exercise sound judgment, common sense, and resourcefulness.
• Ability to adapt and thrive in a demanding, fast-paced environment; strong critical-thinking skills.
• Professionalism and integrity, including when handling confidential information.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
• Ability to perform the role’s physical tasks for prolonged periods, potentially for the duration of a scheduled shift or workday.
• Ability to move around the dispensary to complete assignments and assist employees and customers in different areas.
• Ability to remain stationary when required by business needs.
• Ability to converse and communicate directly with individuals and groups.
• Ability to operate a point-of-sale system, computer, and other office productivity equipment and use online programs and software.
• Ability to prepare customer orders by moving and placing products.
• Ability to inspect and receive detailed information, including customer dates of birth, in-store or online orders, and inquiries.
• Ability to move inventory and materials weighing up to 30 pounds independently.
• Ability to position oneself to move inventory and materials in storage areas.
• Ability to work outdoors in varying and sometimes adverse weather conditions.
• Ability to work in an environment where cannabis and potential allergens may be present.

Nice To Haves

• Cannabis experience preferred; prior cannabis experience is not required.
• Inventory control experience preferred.

Responsibilities

• Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
• Monitor inventory levels, maintain product assortment, and communicate inventory action items to management.
• Oversee intake and verification of deliveries and transfers, and ensure inventory accuracy within the vault.
• Help lead team members in executing programs, initiatives, and regionalized in-store promotions.
• Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash; oversee team members’ execution.
• Lead by example and motivate team members to deliver positive in-store customer experiences.
• Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behaviors to support the customer journey.
• Support a consistent omni-channel customer experience across in-store, drive-thru, curbside, and delivery.
• Lead by example and motivate team members to meet loyalty goals.
• Complete and delegate assigned tasks during scheduled shifts, ensuring adequate sales-floor coverage and zoning.
• Partner with the General Manager or Assistant General Manager to select talent, onboard and train new team members, and build and retain a high-performing team.
• Coach and provide feedback to help team members meet performance and behavioral expectations; partner with management on accountability.
• Help facilitate the store’s team member badging process with local and state agencies.
• Maintain and coordinate team members’ schedules, meal breaks, and rest periods.
• Perform other duties as needed.

Benefits

• Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. The incentive is discretionary and is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed