Leader in Training

Green Thumb•Silver Spring, MD

11d•$22 - $23

About The Position

The Leader in Training (LIT) is an adaptable member of the RISE Dispensary leadership team focused on delivering positive customer experiences and supporting daily dispensary operations. The role supervises operations, communicates priorities to team members, and helps optimize the customer journey. The LIT rotates through key dispensary functions supporting operations, customer experience, and people, and serves as a developmental step toward becoming an Assistant General Manager. The position supports management with regulatory compliance, inventory, cash handling, promotions, and the delivery of consistent experiences across in-store, drive-thru, curbside, and delivery channels. It also participates in team selection, onboarding, training, coaching, scheduling, and accountability in partnership with dispensary management. The role is patient- and customer-facing and may involve working outdoors in varying weather and exposure to cannabis or allergens. Candidates must be able to perform the listed physical and operational tasks for prolonged periods, including moving inventory weighing up to 30 pounds.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Availability to work varying shifts, including mornings, days, nights, and weekends, to meet business needs.
Reliable, responsible, and dependable attendance.
Must be at least 21 years old.
Must pass required background checks.
Must possess a valid driver’s license or state ID.
Must understand and comply with Green Thumb rules, regulations, policies, and procedures.
Must understand cannabis laws, rules, and regulations and be interested in furthering knowledge of the industry and its laws.
Proactive, with a strong work ethic, attention to detail, communication skills, and leadership skills.
Ability to consistently meet timelines and work effectively under pressure.
Openness to constructive developmental feedback and ability to maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email.
Ability to work independently or as part of a team, using sound judgment, common sense, and resourcefulness.
Ability to adapt and thrive in a demanding, fast-paced environment and apply critical thinking.
Professionalism and integrity, including when handling confidential information.
Ability to resolve conflicts, handle employee and customer complaints, and settle disputes.
Ability to move about the dispensary, remain stationary when needed, communicate directly with individuals and groups, and operate point-of-sale and office productivity equipment for prolonged periods.
Ability to prepare patient and customer orders by moving and placing products; inspect and receive detailed information, including dates of birth, orders, or inquiries; move inventory weighing up to 30 pounds independently; and position oneself to move inventory in storage areas.
Ability to work in a patient- and customer-facing environment, outdoors in varying and sometimes adverse weather, and around cannabis or potential allergens.

Nice To Haves

Cannabis experience is preferred; the posting also states that prior cannabis experience is not required.
Inventory control experience is preferred.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor inventory levels, maintain product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and maintain accurate inventory in the vault.
Help lead team members in executing programs, initiatives, and regionalized in-store promotions.
Demonstrate proper cash handling and oversee team members’ processing of payments, discounts, and cash maintenance.
Lead by example and motivate team members to provide positive in-store customer experiences.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behaviors to support the customer journey.
Support consistent omni-channel experiences across in-store, drive-thru, curbside, and delivery.
Motivate team members to achieve Loyalty goals.
Complete and delegate assigned tasks during scheduled shifts, ensuring adequate sales-floor coverage and zoning.
Partner with the General Manager or Assistant General Manager in selecting talent and leading onboarding and training.
Coach and provide feedback to team members, and partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shift, meal-break, and rest-period schedules.
Perform other duties as needed.