Leader in Training

Green Thumb•Orlando, FL

About The Position

The Leader in Training (LIT) is an adaptable and essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive customer experiences. The role supports active supervision of daily dispensary operations, communication of priorities to team members, and improvement of the customer journey. The LIT rotates through critical dispensary functions supporting operations, customer experience, and people, and is a developmental step toward becoming an Assistant General Manager.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Reliable, responsible, and dependable attendance.
At least 21 years of age.
Pass all required background checks.
Possess a valid driver’s license or state ID.
Understand and comply with Green Thumb’s rules, regulations, policies, and procedures.
Understand cannabis laws, rules, and regulations, and be willing to further develop knowledge of the industry and its laws.
Demonstrate a proactive approach, strong work ethic, attention to detail, communication skills, and leadership skills.
Meet timelines consistently and work effectively under pressure.
Remain open to constructive developmental feedback and maintain composure in difficult situations.
Have strong interpersonal skills in a fast-paced, deadline-oriented, often cross-functional environment.
Use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email.
Be highly motivated, self-directed, innovative, and able to work independently or as part of a team, using sound judgment, common sense, and resourcefulness.
Adapt and thrive in a demanding, fast-paced environment.
Demonstrate critical thinking, professionalism, and integrity, including when handling confidential information.
Resolve conflicts, handle employee and customer complaints, and settle disputes.
Perform tasks for prolonged periods, potentially for the duration of a scheduled shift or workday, including moving around the dispensary, remaining stationary when required, communicating with individuals and groups, operating point-of-sale and office equipment, preparing orders, inspecting and receiving detailed information, moving inventory weighing up to 30 pounds independently, and positioning oneself to move inventory in storage areas.

Nice To Haves

Cannabis experience is preferred, though prior cannabis experience is not required.
Inventory control experience is preferred.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor inventory levels, maintain product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and ensure inventory accuracy within the vault.
Help lead team members in executing programs, initiatives, and regional in-store promotions.
Demonstrate proper cash handling, including payment processing, discount application, and cash maintenance, and oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts, actively supervising, recognizing team members, and redirecting behaviors to support the customer journey.
Support a consistent omni-channel customer experience across in-store, drive-thru, curbside, and delivery channels.
Motivate team members to meet Loyalty goals.
Complete and delegate assigned tasks during scheduled shifts and ensure adequate sales-floor coverage and zoning.
Partner with the General Manager or Assistant General Manager to select talent and lead onboarding and training of new team members.
Coach and provide feedback to team members, and partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shift schedules, meal breaks, and rest periods.
Perform other duties as needed.