Leader in Training

Green Thumb•Joppa, MD

3d•$22 - $23•Onsite

About The Position

The Leader in Training (LIT) is an adaptable and essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive customer experiences. The role actively supervises daily dispensary operations, communicates priorities to team members, and helps optimize the customer journey. The LIT rotates through critical dispensary functions supporting operations, customer experience, and people, gaining expertise as a developmental step toward becoming an Assistant General Manager. The position supports compliant operations, inventory control, cash handling, in-store initiatives, and consistent service across in-store, drive-thru, curbside, and delivery channels. In partnership with the General Manager or Assistant General Manager, the LIT helps select, onboard, train, coach, and schedule team members. The role may also perform other duties as needed.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be 21 years or older.
Pass all required background checks.
Possess a valid driver’s license or state ID.
Understand and comply with Green Thumb rules, regulations, policies, and procedures.
Understand cannabis laws, rules, and regulations and have a passion for furthering industry and regulatory knowledge.
Demonstrate a proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Consistently meet timelines and work effectively under pressure.
Be open to constructive developmental feedback and maintain composure in difficult situations.
Demonstrate strong interpersonal skills in a fast-paced, deadline-oriented, often cross-functional environment.
Use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Be motivated, self-directed, innovative, and able to work independently or with teams using sound judgment, common sense, and resourcefulness.
Adapt and thrive in a demanding, fast-paced environment and demonstrate critical thinking.
Maintain professionalism and integrity, including when handling confidential information.
Resolve conflict, handle employee and customer complaints, and settle disputes.
Perform the listed physical tasks for prolonged periods, potentially up to the duration of a scheduled shift or workday.
Move about the dispensary to fulfill assignments and assist employees and customers in various locations.
Remain stationary when required by business needs.
Converse and communicate directly with individuals and groups.
Operate a point-of-sale system, computer, and other office productivity equipment and use online programming and software.
Prepare customer orders by moving and placing products.
Inspect and receive detailed information, including dates of birth, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently.
Position oneself to move inventory and materials in storage areas.
Work in a customer-facing environment, outdoors in varying and sometimes adverse weather, and around cannabis and/or allergens that may be present where cannabis is prevalent.

Nice To Haves

Cannabis experience preferred; prior cannabis experience is not required.
Inventory control experience preferred.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor inventory levels, maintain product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers and ensure accurate inventory management within the vault.
Lead team members in executing programs, initiatives, and regionalized in-store promotions.
Demonstrate proper cash handling, including payment processing, discount application, and cash maintenance, and oversee team members’ execution.
Lead by example and motivate team members to deliver positive customer experiences and achieve loyalty goals.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behaviors to support the customer journey.
Support consistent omni-channel service across in-store, drive-thru, curbside, and delivery.
Complete and delegate assigned tasks and ensure adequate sales-floor coverage and zoning during scheduled shifts.
Partner with the General Manager or Assistant General Manager to help select talent and lead onboarding and training.
Coach and provide feedback to team members and partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Coordinate and maintain team members’ shifts, meal breaks, and rest periods.
Perform other duties as needed.