Leader in Training

Green Thumb•Willmar, MN

7d•$19 - $20

About The Position

The Leader in Training (LIT) is an adaptable and essential member of the RISE Dispensary leadership team, focused on delivering memorable, positive consumer experiences. The role helps supervise daily dispensary operations, communicate priorities to team members, and optimize the customer journey. The LIT rotates through critical dispensary functions supporting operations, customer experience, and people to develop subject matter expertise. It is a developmental role and a fast track toward becoming an Assistant General Manager. The position supports management with operational compliance, inventory, deliveries, cash handling, and execution of programs and promotions. It also helps lead customer experience across in-store and other service channels, provides active supervision during Leader On Duty shifts, and supports sales-floor coverage and loyalty goals. In partnership with the General Manager or Assistant General Manager, the LIT helps select, onboard, train, coach, and schedule team members and supports the store badging process. The role is patient- and customer-facing and requires movement around the dispensary, handling inventory and materials weighing up to 30 pounds, and working outdoors in varying and sometimes adverse weather. The position may involve exposure to cannabis and allergens in environments where cannabis is present. The pay range is $19–$20 USD, based on experience, qualifications, and/or role location. Positions may be eligible for a discretionary annual incentive program based on organizational and individual performance.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be 21 years or older.
Must pass required background checks.
Must possess a valid driver’s license or state ID.
Understand and comply with Green Thumb rules, regulations, policies, and procedures.
Have a solid understanding of cannabis laws, rules, and regulations, and a passion for furthering knowledge of the industry and its laws.
Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
Consistently meet timelines and work effectively under pressure.
Remain open to constructive developmental feedback and maintain composure in difficult situations.
Have strong interpersonal skills in a fast-paced, deadline-oriented, often cross-functional environment.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email.
Be highly motivated, self-directed, innovative, and able to work independently or with teams using sound judgment, common sense, and resourcefulness.
Adapt and thrive in a demanding, fast-paced environment.
Possess strong critical-thinking skills.
Operate professionally and with integrity, including when handling confidential information.
Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
Ability to perform job tasks for prolonged periods, including moving around the dispensary, remaining stationary when needed, communicating with individuals and groups, operating point-of-sale and office productivity equipment, preparing orders, inspecting and receiving detailed information, moving materials up to 30 pounds independently, and positioning oneself to move inventory in storage areas.

Nice To Haves

Cannabis experience preferred.
Inventory control experience preferred.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor and maintain inventory levels, ensure a suitable product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers, and inventory management accuracy within the vault.
Help lead team members in executing programs, initiatives, and regionalized in-store promotions.
Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash, and oversee team member execution.
Lead by example and motivate team members to deliver memorable, positive in-store customer experiences.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behaviors to support the customer journey.
Support a seamless omni-channel customer experience across in-store, drive-thru, curbside, and delivery services.
Lead by example and motivate team members to meet loyalty goals.
Complete and delegate assigned tasks during scheduled shifts, ensuring adequate sales-floor coverage and zoning.
Partner with the General Manager or Assistant General Manager to select talent and lead onboarding and training of new team members.
Coach and provide feedback to team members, and partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team member shift schedules, meal breaks, and rest periods.
Perform other duties as needed.