Leader in Training

Green Thumb•Orlando, FL

About The Position

The Leader in Training (LIT) is an adaptable member of the RISE Dispensary leadership team who helps deliver memorable, positive customer experiences. The role supports daily dispensary operations, communicates priorities to team members, and helps optimize the customer journey. Leaders in Training rotate through key dispensary functions involving operations, customer experience, and people, and the position is a developmental step toward becoming an Assistant General Manager. The LIT supports management with compliant operations, inventory accuracy, cash handling, and the execution of team programs and promotions. They provide active shift supervision, help maintain consistent service across in-store and other ordering and fulfillment channels, and complete or delegate shift tasks. In partnership with the General Manager or Assistant General Manager, the LIT also helps select, onboard, train, coach, schedule, and retain team members.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be at least 21 years old.
Must pass required background checks.
Must have a valid driver’s license or state ID.
Understand and comply with Green Thumb rules, regulations, policies, and procedures.
Understand cannabis laws, rules, and regulations, and have an interest in furthering knowledge of the industry and its laws.
Proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Ability to meet timelines consistently and work effectively under pressure.
Openness to constructive developmental feedback and ability to maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Ability to work independently or as part of a team, using judgment, common sense, and resourcefulness.
Ability to adapt and thrive in a demanding, fast-paced environment and apply critical thinking.
Professionalism and integrity, including when handling confidential information.
Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
Ability to move about the dispensary and assist employees and customers in various locations for prolonged periods.
Ability to remain stationary when required by business needs.
Ability to converse and communicate directly with individuals and groups.
Ability to operate point-of-sale systems, computers, and other office productivity equipment.
Ability to prepare customer orders by moving and placing products.
Ability to inspect and receive detailed information, such as dates of birth, orders, or inquiries.
Ability to move inventory and materials weighing up to 30 pounds independently and position oneself to move items in storage areas.
Ability to work in a customer-facing environment, outdoors in varying and sometimes adverse weather, and around cannabis or potential allergens.

Nice To Haves

Cannabis experience.
Inventory control experience.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor inventory levels, maintain product assortment, and communicate inventory action items to management.
Oversee the intake and verification of deliveries and transfers, and ensure inventory accuracy within the vault.
Help lead team members in executing programs, initiatives, and regional in-store promotions.
Demonstrate proper cash handling, including payment processing, discounts, and cash maintenance, and oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts, providing active supervision, recognizing team members, and redirecting behavior to support the customer journey.
Support a consistent omni-channel customer experience across in-store, drive-thru, curbside, and delivery services.
Motivate team members to meet Loyalty goals.
Complete and appropriately delegate assigned tasks during scheduled shifts.
Ensure adequate sales floor coverage and zoning during shifts.
Partner with the General Manager or Assistant General Manager to select talent and lead onboarding and training.
Coach team members and provide feedback to help them meet or exceed performance and behavioral expectations.
Partner with management to issue accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ schedules, meal breaks, and rest periods.
Perform other duties as needed.