Lead | Jefferson City | CODES
About The Position
The Lead plays a pivotal role on the management team, helping drive store performance, foster a positive and inclusive culture, and provide exceptional customer experiences. The position combines hands-on leadership, operational knowledge, a strong work ethic, and enthusiasm for cannabis education and customer service. The Lead assists with staff development, coaching, daily store operations, sales and revenue goals, inventory and cash processes, compliance, and customer experience initiatives. The role also requires adaptability and clear communication with store leadership and employees.
Requirements
- In-depth knowledge of cannabis products, strains, and industry trends.
- Strong understanding of local and state regulations governing cannabis operations.
- Excellent leadership, communication, and organizational skills.
- Ability to travel to multiple locations per week.
- Strong written and verbal communication skills.
- Positive attitude and flexibility.
- Microsoft Suite experience.
- Strong cash-counting skills.
- Strong organizational skills.
Nice To Haves
- Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.
Responsibilities
- Assist with staff training, development, coaching, and setting standards of success.
- Build daily huddles and zone charts, share huddle notes and critical business communications, and motivate the team toward goals.
- Model leadership, punctuality, uniform standards, customer service, and company values.
- Support day-to-day leadership functions, store maintenance, team morale, inclusion, professional growth, store events, promotions, and team-building.
- Help meet revenue and sales expectations through customer engagement, upselling, product knowledge development, and communication with the team.
- Build customer relationships and promote loyalty sign-ups, repeat business, and customer experience initiatives.
- Participate in weekly competitive analysis.
- Assist with inventory processes and reconciliation, including cycle counts, intakes, invoice management, order fulfillment, vault and inventory organization, destruction, and compliance processes.
- Support opening and closing duties, cash management, cash counting, drawer closing, till setting, cash handling, deposits, and nightly deposit preparation.
- Maintain accurate online menus and prioritize shelf stocking.
- Assist with in-store visual merchandising and train staff on the customer journey and merchandising expectations.
- Communicate facility maintenance needs to the management team and help ensure store upkeep.
- Travel to multiple locations per week.
- Perform other duties assigned by the store management team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
