Lead | Lake St. Louis | CODES
About The Position
The Lead plays a pivotal role on the management team, supporting store performance, a positive and inclusive culture, and exceptional customer experiences. The role combines hands-on leadership, operational knowledge, and a commitment to cannabis education and customer service. The Lead assists with staff training and coaching, daily leadership functions, sales and revenue goals, inventory and cash procedures, store upkeep, compliance, and customer loyalty initiatives. The position also requires clear communication with store leadership and employees, adaptability, and participation in store events and promotions.
Requirements
- In-depth knowledge of cannabis products, strains, and industry trends.
- Strong understanding of local and state regulations governing cannabis operations.
- Excellent leadership, communication, and organizational skills.
- Ability to travel to multiple locations per week.
- Strong written and verbal communication skills.
- Positive attitude and flexibility.
- Microsoft Suite experience.
- Strong cash-counting skills.
Nice To Haves
- Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.
Responsibilities
- Assist with staff training and development, daily huddles, zone charts, team motivation, coaching, and setting standards for success.
- Model leadership, company values, punctuality, uniform standards, and strong customer service.
- Support management with day-to-day leadership functions, store maintenance, team morale, inclusion, and professional growth.
- Participate in store events, promotions, and team-building efforts.
- Help meet revenue and sales expectations by sharing business communications and keeping team members informed.
- Build and share daily huddle notes and participate in weekly competitive analysis.
- Build customer relationships and promote a customer-service culture, sales, upselling, product knowledge, and loyalty sign-ups.
- Assist with inventory management, reconciliation, order intake, vault organization, order fulfillment, cycle counts, invoice management, stocking, and inventory compliance.
- Assist with opening and closing duties, cash management, till setting, cash counting, closing drawers, and preparing deposits.
- Support store upkeep and communicate facility maintenance needs to management.
- Help keep online menus accurate and ensure customer orders are fulfilled accurately and on time.
- Support in-store visual merchandising and train staff on the customer journey as it relates to merchandising.
- Communicate effectively with leadership and store employees, meet other leadership requirements, and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
