Lead | West Alton | CODES

Good Day Farm•West Alton, MO

2h•Onsite

About The Position

The Lead plays a pivotal role on the management team, helping drive performance, foster a positive and inclusive store culture, and ensure exceptional customer experiences. The role combines hands-on leadership, operational knowledge, and a commitment to cannabis education and customer service. The Lead supports staff development, daily store operations, sales and revenue goals, inventory management, compliance, and customer loyalty initiatives while communicating regularly with management and store employees.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Microsoft Suite experience.
Strong cash-counting skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with staff training and development, daily huddles, zone charts, coaching, and motivating team members toward goals.
Model leadership standards, punctuality, uniform requirements, customer service, and company values.
Support the management team with daily leadership functions, store maintenance, team morale, inclusion, and professional growth.
Participate in store events, promotions, and team-building efforts.
Help meet revenue and sales expectations by communicating business updates and sharing daily huddle notes.
Build customer relationships and support a customer-service culture; promote sales through engagement, upselling, and product knowledge.
Participate in weekly competitive analysis and champion the business.
Assist with inventory processes and reconciliation, including order intake, vault organization, order fulfillment, cycle counts, invoice management, stocking, and inventory organization or destruction.
Assist with opening and closing duties, cash management, cash counting, drawer closing, till setting, and preparing cash deposits.
Support store upkeep and communicate facility maintenance needs to management.
Promote compliance by following applicable inventory and operational requirements and supporting staff training.
Help keep online menus accurate and ensure customer orders are fulfilled accurately and on time.
Assist with in-store visual merchandising and train staff on customer-journey expectations related to merchandising.
Communicate sales and promotions to customers and promote loyalty sign-ups and other customer experience initiatives.
Meet other leadership requirements communicated by store management and perform other duties as assigned.